Outbound Telesales Agent

Humana•Work at Home - Mississippi, MS

3d•$45,000 - $60,900•Remote

About The Position

As an Outbound Tele Sales Agent, you will engage members through outbound calls to promote and schedule virtual appointments with healthcare providers. This is a remote position for the state of Mississippi. You will answer member questions about virtual services, provide accurate information, maintain call and appointment records in a CRM system, follow up with members and providers, and help meet scheduling targets while complying with requirements for handling member information. Occasional travel to Humana offices for training or meetings may be required. Home-based employees must have internet service with at least 25 Mbps download and 10 Mbps upload speeds, using a suggested wireless, wired cable, or DSL connection. Employees must work in a dedicated space without ongoing interruptions to protect member PHI/HIPAA information. The position is scheduled for 40 hours per week.

Requirements

Ability to connect meaningfully with customers to build emotional engagement and customer advocacy.
Ability to simplify complexity and integrate internal efforts to deliver an optimal customer experience.
Comfort working in a telephonic-intensive environment.
Passion for contributing to an organization focused on continuously improving consumer experiences.

Nice To Haves

Bachelor’s degree.
Telephonic sales experience, inbound or outbound.
Understanding of value-based primary care and/or Medicare Advantage.
Bilingual English/Spanish proficiency, including speaking, reading, and writing both languages without limitations or assistance.

Responsibilities

Conduct outbound calls to members to promote and schedule virtual appointments.
Explain the benefits of virtual appointments and how they can enhance members’ healthcare experience.
Use persuasive techniques to encourage members to schedule appointments.
Address member questions and concerns about virtual services with accurate information and support.
Maintain detailed records of calls, member responses, and scheduled appointments in the CRM system.
Follow up with members, outside entities, and/or providers.
Respond efficiently to member and/or provider inquiries to achieve service and quality goals.
Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets.
Stay informed about healthcare services and offerings to provide up-to-date information.
Follow compliance and regulatory requirements when handling member information.