Outbound Tele Sales Agent

Humana•Arlington, TX

3d•$45,000 - $60,900•Remote

About The Position

As an Outbound Tele Sales Agent, you will engage with members through outbound calls, primarily to schedule virtual appointments with healthcare providers. This is a remote position for the state of Texas. You will explain the benefits of virtual appointments, address questions about virtual services, and support members throughout the scheduling process. The role also involves documenting calls and appointments in a customer relationship management (CRM) system, following up with members and providers, and responding efficiently to inquiries while meeting service and quality expectations. You will work with team members and supervisors to achieve weekly and monthly scheduling targets, stay informed about healthcare services and offerings, and follow compliance and regulatory requirements when handling member information. Occasional travel to Humana offices for training or meetings may be required. The position is scheduled for 40 hours per week and is eligible for a performance-based bonus incentive plan.

Requirements

Ability to connect meaningfully with customers to build emotional engagement and customer advocacy.
Ability to simplify complexity and integrate internal efforts to deliver an optimal customer experience.
Comfort working in a telephonic-intensive environment.
Passion for contributing to an organization focused on continuously improving consumer experiences.

Nice To Haves

Bachelor’s degree.
Telephonic sales experience, inbound or outbound.
Understanding of value-based primary care and/or Medicare Advantage.
Bilingual in English and Spanish, with the ability to speak, read, and write both languages without limitations or assistance.

Responsibilities

Conduct outbound calls to members to promote and schedule virtual appointments.
Communicate the benefits of virtual appointments and how they can enhance members’ healthcare experience.
Use persuasive techniques to encourage members to schedule appointments.
Address questions or concerns about virtual services by providing accurate information and support.
Maintain detailed records of calls, member responses, and scheduled appointments in the CRM system.
Follow up with members, outside entities, and/or providers.
Complete responses to member and/or provider inquiries efficiently to achieve service and quality expectations.
Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets.
Stay informed about healthcare services and offerings to provide up-to-date information to members.
Follow compliance and regulatory requirements when handling member information.