Outbound Supervisor (OH)

SupplyHouse.com•Canal Winchester, OH

5d•$65,400 - $98,100•Onsite

About The Position

SupplyHouse.com is hiring an Outbound Supervisor for its Ohio Fulfillment Center network. Reporting to the Outbound Manager, this role oversees daily picking, packing, and shipping operations to ensure orders are processed accurately, safely, and on time. The supervisor leads and supports Outbound associates, coordinates staffing and workflow based on order volume, and helps resolve operational issues involving automation, warehouse management systems, carriers, and customer orders. The role works with fulfillment leadership, Customer Service, and other cross-functional partners to identify process improvements, improve operational efficiency, and support departmental performance goals. The position is full-time and exempt, based at the 530,000-square-foot facility at 6085 Winchester Pike, Columbus, Ohio 43110. The operation runs Monday through Friday, 6:00 a.m. to 11:30 p.m. ET. The usual schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. ET, but peak and seasonal demands may require additional hours and schedule flexibility. The expected starting salary is $65,400 to $81,750, within a full annual position range of $65,400 to $98,100. The role requires regular standing and walking for up to 8–10 hours and up to 20,000 steps per day, as well as the ability to push and pull objects up to 60 pounds of force independently. Employees are expected to seek help or use appropriate equipment for tasks exceeding that limit.

Requirements

High school diploma or GED equivalent.
At least 2 years of leadership experience in a fulfillment, warehouse, or distribution environment.
Fundamental understanding of inventory, supply chain, and logistics concepts.
Proficiency with Microsoft Office applications, especially Word, Outlook, and Excel.
Strong problem-solving and time-management skills, attention to detail, and effective verbal and written communication skills.
Ability to work independently, multitask, and follow standard processes and procedures.
Comfort learning and using technology, including WMS, RF/handheld devices, and automated material handling systems.
Ability to push and pull objects up to 60 pounds of force independently; employees are expected to seek help or use appropriate equipment for tasks exceeding that limit.
Ability to stand and walk for up to 8–10 hours and up to 20,000 steps per day.

Nice To Haves

Associate degree in Supply Chain, Logistics Administration, or a related field.
Prior supervisory or team lead experience in a warehouse or distribution environment, ideally across picking and packing.
Experience working alongside AMRs, goods-to-person systems, or other warehouse automation, including basic troubleshooting and escalation.
Experience using a WMS to manage waves, order exceptions, and carrier manifesting.
Familiarity with labor planning and performance metrics such as UPH/LPH and DPMO.
Familiarity with Lean and 5S principles.
Familiarity with warehouse safety standards and OSHA compliance.

Responsibilities

Oversee daily picking and packing operations to ensure orders are picked, packed, and shipped accurately, safely, and on time.
Wave orders, assign associates to picking and packing stations, and move labor between picking, packing, and shipping during the shift to balance workload and meet volume.
Build and execute shift labor plans using volume forecasts, adjusting staffing by area as conditions change.
Oversee AMR-assisted picking operations, enforce AMR safety zones and emergency-stop procedures, monitor fleet performance, resolve common faults, and escalate issues to Maintenance, IT, or the vendor when needed.
Troubleshoot WMS and system issues, including stuck orders, wave or batch errors, short picks, and label reprints, and partner with systems teams to resolve recurring problems.
Coordinate carrier pickups, complete end-of-day close and manifesting, and escalate late or missed trucks.
Serve as the Outbound point of contact for Customer Service on expedites, customer-specific requirements, and order escalations.
Monitor and maintain packing supply inventory, ensuring timely ordering and availability.
Track individual and team KPIs, including UPH/LPH, DPMO, and order accuracy; monitor productivity and provide regular coaching and feedback.
Ensure team members are trained on operational, safety, automation, and organizational processes in partnership with the Training Team.
Conduct bi-monthly one-on-ones with team members to build rapport, review progress, and support growth.
Address personnel and performance issues promptly; ensure timecards and time-off requests are accurate; and maintain required documentation in the HRM system.
Participate in HR leadership meetings, provide updates, and align with departmental goals.
Maintain site hygiene and 5S standards, implement continuous improvement initiatives, and execute projects assigned by the Outbound Manager.
Model professionalism, accountability, and company values in all interactions and decisions.

Benefits

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options.
401(k) with up to 4% company match.
Paid vacation, sick time, and holidays.
Company-paid life insurance and long-term disability.
Discounted auto, home, and pet insurance programs.
Flexible Spending Account (FSA).
Confidential mental health, financial planning, and legal support through the Employee Assistance Program (EAP).
$750 annual professional development budget.
LinkedIn Learning membership.
Company rewards and recognition program.
Ownership for All program, through which team members benefit financially from company growth and accomplishments.
Annual merit and bonus opportunities.
Hands-on training and internal mobility options.
Monthly catered lunches, team-building activities, out-of-office events, and Micro Markets.
Donation drives, employee-nominated contributions, and support for nonprofit organizations.