Outbound Shipping Lead

True Brands•Greenfield, IN

18h

About The Position

True Brands is seeking an Outbound Same-Day Shipping Lead to direct first-shift fulfillment operations and help ensure at least 98% of orders released before cutoff ship the same day. The role leads and supports warehouse associates handling Business-to-Business (B2B) wholesale orders and Direct-to-Consumer (D2C) small-parcel orders. It calls for real-time workflow balancing, proficiency with warehouse management systems, cross-departmental communication, and continuous improvement.

Requirements

2–3 years of experience in warehouse fulfillment operations.
At least 1 year in a lead, supervisory, or line coordinator role overseeing picking and packing.
Strong working knowledge of high-volume D2C parcel fulfillment, B2B routing, retail compliance, and LTL/palletized freight procedures.
Proficiency with warehouse management systems, handheld RF scanners, and shipping software.
High school diploma or GED equivalent.
Ability to stand, walk, bend, and repeatedly lift up to 50 lbs throughout an 8- to 10-hour shift.

Nice To Haves

Prior experience with Deposco WMS software.
Experience handling fragile lifestyle products, glassware, or multi-SKU retail consumer goods.
Familiarity with Lean Manufacturing, 5S principles, or process optimization methodologies.

Responsibilities

Oversee daily staff performing cart picking and order packing for B2B and D2C channels.
Address order issues, rollbacks, and sales requests promptly.
Monitor active order queues and reallocate team members between picking and packing stations to prevent bottlenecks and meet same-day cutoffs.
Ensure compliance with packing guidelines, B2B compliance labeling, pallet routing, and D2C shipment specifications.
Coordinate staging, loading, and handoffs for parcel carriers and LTL/TL freight drivers.
Communicate with carriers about pickups and trailer scheduling.
Partner with Supply Chain, Inventory Control, and Customer Service to resolve stock-outs, order holds, and inventory allocation issues.
Identify workflow bottlenecks, reduce picking travel times and dimensional-weight costs, and drive improvements to lower cost per order.
Maintain a clean, organized staging area in accordance with 5S principles and OSHA regulations.
Ensure proper care and use of picking carts, pack terminals, scales, and dunnage dispensers.