Outbound Enrollment Specialist (Open to Puerto Rican Residents Only)

Scene Health•Remote (Puerto Rico), PR

4h•Remote

About The Position

As an Outbound Enrollment Specialist, you will conduct high-volume outreach to eligible program participants and enroll patients in a high-touch health program that supports medication adherence and lifestyle changes. The role introduces prospective members to Scene services and helps connect them with programs and resources suited to their health needs and insurance benefits. You will build trust, motivate patients to pursue their health goals, and support them throughout enrollment and participation through phone calls, SMS, and video check-ins. The position supports both inbound and outbound contacts, with a primary focus on outbound calling and texting. Candidates must be legal residents of Puerto Rico and maintain Puerto Rican residency throughout employment. They must also be legally authorized to work in Puerto Rico or the United States without employer sponsorship; visa sponsorship is not offered. The position is remote. Scene describes itself as an inclusive, equal-opportunity workplace committed to reflecting the diversity of its customers and patients.

Requirements

Must be a legal resident of Puerto Rico and maintain Puerto Rican residency throughout employment.
Must be legally authorized to work in Puerto Rico or the United States without employer sponsorship.
Fluency in English and Spanish, including reading, writing, speaking, and understanding both languages proficiently.
At least 1.5 years of experience in health education, patient engagement, or a related healthcare role.
Experience in sales, patient enrollment, patient onboarding, or a call center environment.
Background in health coaching, public health, or community health work.
Demonstrated ability to turn outbound outreach into meaningful engagement and enrollment by building rapport, uncovering patient needs, communicating program value, overcoming objections, and guiding individuals toward enrollment.
Strong interpersonal skills and ability to engage in warm, empathetic conversations.
Excellent verbal and written communication skills.
Experience conducting outreach via phone, SMS, and video communication.
Ability to explain complex health concepts in a simple, motivating way.
Proficiency with database systems and mobile applications.
Weekend availability.

Nice To Haves

Certification as a health coach, medical assistant, community health worker, pharmacy technician, or in a similar healthcare role.
Experience working directly with individuals insured by Medicaid.
Familiarity with CRM software such as Salesforce.

Responsibilities

Contact prospective patients by phone, text, and email to introduce Scene services and support enrollment.
Listen actively and empathetically to identify patient needs and match patients with programs and services aligned with their insurance benefits and health needs.
Handle patient frustrations and escalated calls when needed.
Guide patients through enrollment with motivational support and technical assistance, making the process positive and easy to understand.
Maintain patient demographic information in Salesforce and keep accurate records of interactions, enrollment status, and follow-ups.
Address objections, questions, and technical barriers, adapting conversations as needed to support onboarding.
Help patients download and troubleshoot apps and set up Scene’s Spotlight app, including profile creation and video testing for Health Coach support.
Connect patients with health-system resources, including primary care providers, laboratory services, pharmacies, and health plan benefits.
Work with Scene management to establish performance goals and use time-management and critical-thinking skills to achieve or exceed them.
Adapt as services and processes evolve to meet patient needs.
Provide feedback on patient challenges and recommend process improvements.
Build strong relationships with patients and the Care Team, including nurses, pharmacists, and managers.
Perform other duties as assigned.