(USA) Outbound Coach

Walmart•Knoxville, TN

20d•$65,000 - $100,000•Onsite

About The Position

The Outbound Coach leads and develops associates through training, active listening, store tours, and feedback. The role communicates business objectives, supports company transformation initiatives, models customer service, and helps ensure customer concerns are addressed. It contributes to store-area financial performance by evaluating profit-and-loss statements, supporting budgets and forecasts, controlling expenses, monitoring inventory and operational processes, and implementing plans to reduce shrink and meet sales and profit goals. The position oversees outbound and related fulfillment operations, including monitoring automated equipment and product flow, addressing basic equipment and software issues, following Lockout/Tagout procedures, and coordinating escalation to maintenance teams or vendors when needed. It supports Picking, Replenishment, and Staging operations, serves as a contact for site incidents, and communicates lessons learned and improvement recommendations to the Market Fulfillment Center technology vendor. The Outbound Coach coordinates work and stakeholder relationships, supervises and develops associates, and ensures compliance with company policies and procedures. The role communicates sustainability goals, supports associate engagement and wellbeing, identifies and develops talent, and builds high-performing teams. It is expected to uphold Walmart’s values, promote a culture of belonging, act with integrity, serve customers and members, and drive continuous improvement.

Requirements

At least 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general work experience and 1 year of supervisory experience.
Must attend and successfully complete all job-required trainings and assessments.
For facilities that sell only ammunition and have state-specific requirements, the position may require a current state-issued Certificate of Eligibility.

Nice To Haves

2 years of general work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience managing 24-hour operations.

Responsibilities

Lead, train, mentor, and develop associates through teaching, active listening, store tours, feedback, and recognition.
Communicate business objectives, company direction, operational expectations, and transformation initiatives to associates.
Model customer service standards and support customer service and community outreach efforts; address customer needs, complaints, and issues.
Develop corrective action plans and lead process improvements to improve the customer experience.
Evaluate profit-and-loss statements and assist with budgeting, forecasting, and expense control for the assigned business area.
Monitor inventory and operational processes, develop shrink-control plans, and work toward sales and profit goals.
Monitor automated equipment and product flow; address freight-flow issues and reset equipment as needed.
Interact with computer-based equipment interfaces, resolve basic faults and software errors, swap equipment components, and notify or assist maintenance teams or vendors with unresolved failures.
Follow Lockout/Tagout procedures for automation equipment.
Support Picking, Replenishment, and Staging operations and serve as a point of contact for site incidents, escalating issues that cannot be resolved locally.
Participate in communication forums and share lessons learned and continuous-improvement recommendations with the Market Fulfillment Center technology vendor.
Coordinate job-related activities and assignments, maintain stakeholder relationships, set goals, measure progress, and address improvement opportunities.
Provide supervision and development opportunities, including hiring, training, mentoring, assigning duties, and recognizing associates.
Ensure compliance with company policies, procedures, mission, values, ethics, and integrity standards.
Communicate sustainability values and goals to associates, recommend operational improvements, and guide associates in sustainable practices and responses to community partners.
Support associate engagement processes and survey action plans, promote associate health and wellbeing, and encourage engagement behaviors.
Identify high-potential and high-performing talent and provide accelerated development opportunities.
Build and support high-performing teams through open communication, respect, inclusion, accountability, and continuous learning.
Make customer-focused decisions using data and analysis, balance short- and long-term priorities, and promote continuous improvement and adoption of new technologies.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.