(USA) Outbound Coach

Walmart•Knoxville, TN

19d•$65,000 - $100,000

About The Position

The Outbound Coach leads and develops associates through training, active listening, store tours, and feedback. The role communicates business objectives and company initiatives, models customer-service standards, supports customer outreach, and drives corrective actions and process improvements. It contributes to financial performance by reviewing profit-and-loss results, supporting budgeting and forecasting, controlling expenses, managing inventory and operational processes, and implementing plans to reduce shrink and meet sales and profit goals. The position supports outbound fulfillment operations, including picking, replenishment, and staging. It monitors automated equipment and product flow, addresses basic equipment and software issues, follows Lockout/Tagout procedures, and coordinates with maintenance teams or vendors when needed. The coach serves as a point of contact for site incidents, escalates unresolved issues, and communicates operational lessons and improvement recommendations to Market Fulfillment Center technology vendors. The role supervises and develops associates through hiring, training, mentoring, assignments, and recognition. It supports associate engagement, well-being, talent development, high-performing teams, and a culture of belonging, while ensuring compliance with company policies and ethical standards. The coach also communicates sustainability goals and practices, including energy and waste reduction, and helps associates respond to community partners’ questions about sustainability. The position is based at 10900 Parkside Dr, Knoxville, TN 37934-1958. Walmart states an annual salary range of $65,000 to $100,000, with annual or quarterly performance bonuses and possible additional compensation based on location or facility complexity. Walmart describes a competitive benefits package, subject to eligibility and plan terms.

Requirements

Two years of college; or one year of retail experience and one year of supervisory experience; or two years of general work experience and one year of supervisory experience.
Successfully complete all job-required trainings and assessments.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Two years of general work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience managing 24-hour operations.

Responsibilities

Lead, train, mentor, and develop teams; actively listen to associates and provide feedback through store tours and coaching.
Communicate operational updates, company direction, business objectives, and transformation initiatives; establish clear implementation expectations.
Model customer-service standards and support customer service, community outreach, and resolution of customer concerns.
Develop corrective action plans and lead process improvements to improve customer experience.
Support financial performance by reviewing profit-and-loss statements, assisting with budgets and forecasts, and controlling expenses.
Monitor inventory and operational processes; implement plans to control shrink and achieve sales and profit goals.
Monitor automated equipment and product flow, address basic faults, and follow Lockout/Tagout procedures.
Support picking, replenishment, and staging operations, including tool-free equipment maintenance, component swaps, and resolution of basic software errors.
Serve as a point of contact for site incidents; coordinate maintenance or vendor support and escalate unresolved issues.
Participate in communication forums and document and share lessons learned and continuous-improvement recommendations with Market Fulfillment Center technology vendors.
Coordinate job-related activities and assignments, maintain stakeholder relationships, track goals and results, and identify improvement opportunities.
Supervise associates through hiring, training, mentoring, assigning duties, providing recognition, and supporting development.
Ensure compliance with company policies and procedures and promote ethical standards and the Open Door Policy.
Communicate sustainability values and goals, teach sustainable work practices, and guide associates in addressing community partners’ sustainability questions.
Support associate engagement processes, implement action plans based on Associate Opinion Survey results, and promote associate health and well-being.
Identify high-performing and emerging talent, provide development opportunities, and build high-performing teams and a culture of belonging.
Model Walmart values, encourage collaboration and continuous learning, and support the company’s stated goal of becoming a regenerative company.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty; and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based annual or quarterly bonuses.
Additional compensation may include Regional Pay Zone compensation and complex-structure compensation.