OSS Team Lead

Sedgwick • Telecommuter TN, TN

1d

About The Position

The OSS Team Lead supervises Operations Support Services (OSS) staff and processes, monitors colleagues’ workloads, provides training, monitors individual transactions, and gives technical direction on work processes. The role establishes quality assurance procedures, standards, metrics reporting, and auditing; reviews quality data and tracks non-compliance issues through resolution; and manages staffing schedules to ensure appropriate department coverage. The position also provides supervisory support, guidance, leadership, and motivation, and travels as required.

Requirements

• Six years of related experience, or an equivalent combination of education and experience, including two years of claims management experience.
• Some proven software specifications experience.
• Excellent oral and written communication skills, including presentation skills.
• PC literacy, including Microsoft Office products.
• Leadership, management, and motivational skills.
• Excellent analytical and interpretive skills.
• Strong organizational and time management skills.
• Good judgment and discretion.
• Ability to manage multiple projects and set priorities.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Nice To Haves

• Bachelor's degree from an accredited college or university.
• Supervisory experience.

Responsibilities

• Supervise Operations Support Services colleagues.
• Define and establish quality assurance procedures, standards, metrics reporting, and auditing.
• Train the OSS team on tasks and responsibilities.
• Review quality data, conduct audits, track quality metrics, and report findings.
• Track non-compliance issues and monitor them through resolution.
• Manage staffing schedules to ensure appropriate department coverage.
• Perform other duties as assigned.
• Support the organization's quality programs.
• Travel as required.
• Administer company personnel policies and follow staffing standards and training recommendations.
• Interview and hire colleagues, establish performance development plans, and conduct performance discussions.
• Provide support, guidance, leadership, and motivation to promote maximum performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed