Telco OSS/BSS Lead

Infosys • Richardson, TX

1d

About The Position

In the assigned job role of Technology Project Lead 1, the position is responsible for coordinating project delivery, communication, quality, and project economics. The role develops project timelines, identifies resource discrepancies, and helps ensure timely completion. It serves as a liaison between technical teams and clients through regular meetings and milestone reviews, supports adherence to SDLC processes, and monitors deliverables to meet client requirements and quality benchmarks. The role also contributes to project budgets and supports scope-change assessment, effort estimation, approvals, and client sign-offs.

The position is part of Infosys Engineering, which focuses on product-centric value delivery, data-first engineering and value-stream management, and use of AI, ML, and predictive analytics to improve delivery and time to market. The role emphasizes proactive risk management, stakeholder collaboration, anticipating challenges, innovative solutions, and balancing project economics with strategic priorities.

A bachelor’s degree or foreign equivalent from an accredited institution is required, though three years of progressive experience in the specialty may be considered in lieu of each year of education. The position may require relocation and/or travel to the work or project location. Applicants authorized to work in the United States are encouraged to apply.

Requirements

• Experience in telecommunications OSS/BSS.
• Experience in the service fulfillment domain.
• Java experience.
• AWS experience.
• Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
• Authorization to work in the United States is encouraged for applicants.

Nice To Haves

• Program management experience.
• SAFe Agile experience.

Responsibilities

• Develop project timelines and proactively identify and address resource discrepancies to support timely project completion.
• Act as a liaison between technical teams and clients, facilitating communication through regular meetings and milestone reviews.
• Support the technical team in following SDLC processes and ensure deliverables align with client requirements and specifications.
• Monitor project deliverables across all phases to meet quality benchmarks and stakeholder expectations.
• Contribute to project budgets aligned with project scope, strategy, and key deliverables.
• Identify scope changes and new client requests; support effort estimation, obtain necessary approvals, and secure client sign-offs.
• Manage risks proactively to help ensure uninterrupted delivery.
• Build collaborative stakeholder relationships through effective communication.
• Anticipate challenges and deliver innovative solutions.
• Balance project economics with strategic priorities.

Benefits

• Medical, dental, vision, and life insurance.
• Long-term and short-term disability coverage.
• Health and dependent care reimbursement accounts.
• Accident, critical illness, hospital indemnity, and legal insurance.
• 401(k) plan, with contributions dependent on salary level.
• Paid holidays and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager