OSS Subject Matter Expert (SME)

GE Vernova

13d•$91,400 - $152,200•Remote

About The Position

As a member of GE Vernova’s On-Site Services (OSS) team, the OSS Subject Matter Expert leads and drives execution of inspection and repair scopes across North America. The role is responsible for project planning, risk management, successful site execution, problem resolution, and technical support across steam turbine, generator, and gas turbine scopes. The SME leads assigned key OSS repair projects from preparation and planning through execution and closeout, ensuring projects meet business expectations for EHS, Quality, Delivery, and Cost. The role coordinates technician and tooling mobilization and demobilization, documentation, and logistics, and provides off-site technical assistance. It serves as the primary OSS point of contact for customers, commercial teams, site leadership, and One Field Services Service Managers. The role also supports issue resolution, EHS and Quality stand-downs, critical issue escalation, site audits, technical and process innovation, quality improvement, root-cause analysis, and nonconformance resolution. It contributes to sales and business development when needed and works according to LEAN principles. This is a remote position, with occasional travel, primarily in spring and fall, of approximately 5%.

Requirements

Bachelor’s degree from an accredited college or university, or an associate’s degree from an accredited college or university and at least 2 years of professional work experience, and/or at least 5 years of experience supporting Field Services, Service Center repairs, equipment and tooling, or a similar industry equivalent.
Understanding and experience in mechanical engineering, machining, repairs, inspection, and nondestructive testing (NDT) for rotating equipment.
Demonstrated commitment to an excellent EHS culture.
Demonstrated commitment to Quality and experience with LEAN or a similar quality process.
People and team leadership skills.
Project management skills.
Good oral and written communication and negotiation skills.
Time-management and organizational skills, with a sense of urgency.
Ability to cope with multiple complex situations in parallel.
Ability to create positive change, innovate, think creatively, and move quickly.
Ability and willingness to travel occasionally, primarily in spring and fall, approximately 5%.

Responsibilities

Lead preparation, planning, execution, and closeout of assigned key OSS repair projects.
Ensure key projects meet business performance expectations for EHS, Quality, Delivery, and Cost.
Coordinate technician and tooling mobilization and demobilization, documentation, and logistics, and provide off-site technical assistance.
Serve as the primary OSS point of contact for customers, commercial teams, site leadership, and One Field Services Service Managers.
Provide prompt OSS issue resolution, EHS and Quality stand-downs, and critical issue escalation.
Visit sites and perform EHS and Quality audits.
Work as one team with internal customers, One Field Services colleagues, resource managers, OSS supervisors, work leaders, and technicians on assigned projects.
Support technical and process innovation and contribute to Quality Improvement Processes.
Participate in root-cause analysis and nonconformance resolution, provide feedback from lessons-learned events, and share experience with OSS and key stakeholders.
Support sales and business development as required, including key events meetings, LEAN Action Workouts, job cost estimates, and customer meetings.
Work according to LEAN principles.

Benefits

Medical, dental, vision, and prescription drug coverage.
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.
Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services.
GE Vernova Retirement Savings Plan, including a tax-advantaged 401(k) savings opportunity with company matching and company retirement contributions.
Access to Fidelity resources and financial planning consultants.
Tuition assistance.
Adoption assistance.
Paid parental leave.
Disability benefits.
Life insurance.
12 paid holidays.
Permissive time off.
Discretionary annual bonus eligibility.
Professional development and competitive compensation.