Subject Matter Expert

SymphonyAI • Palo Alto, CA

1d • Remote

About The Position

SymphonyAI Retail, Inc. seeks a Subject Matter Expert to lead technical design and modeling for client business and ERP solutions. The role works jointly with functional subject matter experts to draft business models and business rules, analyze client business processes and process designs, and prepare and organize workshops.

The position is responsible for technical implementation, configuration, and setup of SymphonyAI products, including GOLD Central, GOLD Store Operations, GOLD Store Mobility, and GOLD Master Data Management. The Subject Matter Expert advises and supports clients throughout implementation phases—design, development, and testing—and coordinates SymphonyAI and client technical resources. The role also serves as a point of contact and escalation between clients and SymphonyAI's specialized teams, including Cloud, R&D, Customer Support, and Managed Services.

The position is based in Palo Alto, California, with telecommuting permitted. The schedule is 40 hours per week, and the stated annual salary is $156,894.

Requirements

• Bachelor's degree in Computer Science or a related field plus 4 years of experience, or a Master's degree in Computer Science or a related field plus 2 years of experience in the listed skillsets.
• Experience with Oracle and Oracle development, including ProC and PL/SQL.
• Experience with Java, ProC, HTML, XML, PL/SQL, JavaScript, Linux, and Bash shell scripting.
• Integration Lead experience.
• Experience with client engagement and managing customer expectations.
• Experience with supply chain, store operations, warehouse replenishment, and order management.
• Consulting experience.
• Must have authority to work permanently in the United States.

Responsibilities

• Lead the technical design and modeling of SymphonyAI client business and ERP solutions.
• Work jointly with the functional SME to draft business models and business rules.
• Analyze client business processes and process designs.
• Prepare and organize workshops.
• Lead the technical implementation of SymphonyAI products, including GOLD Central, GOLD Store Operations, GOLD Store Mobility, and GOLD Master Data Management.
• Advise and support SymphonyAI clients during the design, development, and testing phases of technical implementation.
• Use knowledge of SymphonyAI applications to coordinate SymphonyAI and client technical resources.
• Configure and set up SymphonyAI applications.
• Act as a point of contact and escalation between clients and SymphonyAI specialized teams, including Cloud, R&D, Customer Support, and Managed Services.

What This Job Offers

• Job Type: Full-time