Orthotic Technician

AdaptHealth•High Point, NC

2d•Onsite

About The Position

The Orthotic Technician is an uncertified role providing on-site customer service and assisting certified practitioners with orthotic fitting based on physician-prescribed treatments and recommendations. The technician supports Orthotic Fitters, delivers equipment as instructed, and helps clients receive quality care by building rapport, providing reassurance and education, and advocating for clients throughout each interaction. Under appropriate supervision, the technician helps evaluate patient needs, fit and adjust orthotic devices, instruct patients in device use, monitor devices over time, and follow up with patients and physicians. The role also includes maintaining detailed clinical records, entering patient information for insurance and qualification verification, delivering equipment to various locations, and complying with applicable company policies, regulations, and professional standards. On-call responsibilities during non-business hours are required in accordance with company policy.

Requirements

High school diploma or equivalency.
At least one year of customer service experience in an HME, health care setting, medical office, sports rehabilitation, fitness, or retail environment.
Valid and unrestricted driver’s license from the state of residence.

Responsibilities

Support and collaborate with orthotic practitioners in evaluating and analyzing patients’ needs for orthotic services.
Under certified-practitioner supervision, examine and evaluate patient needs in relation to disease and functional loss to meet physician prescriptions.
Perform fittings and minor modifications under the direct supervision of an Orthotic Fitter or physician as needed.
Assist Orthotic Fitters in evaluating devices on patients and adjusting them to ensure fit, function, medical efficacy, and quality.
Instruct patients in the use of prescribed devices.
Identify and resolve issues or problems to support patient satisfaction with provided devices.
Under the supervision of an Orthotic Fitter or Manager, provide treatment using rehabilitation equipment for which adequate instruction, understanding, and competency have been demonstrated.
Care for braces, prostheses, bandages, and other assistive devices as required.
Assume on-call responsibilities during non-business hours in accordance with company policy.
Monitor patients and make necessary device changes to maintain their condition within guidelines.
Follow up with patients and physicians as needed.
Provide detailed clinical notes in patient records.
Comply with company policies, procedures, patient protocols, government regulations, and professional standards relating to patient care.
Participate in educational and professional programs and review professional literature to maintain knowledge and competency.
Ensure services in the assigned territory comply with applicable federal, state, and local laws, rules, and regulations, including those from CMS, the Pennsylvania Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
Enter patient demographic information into the database for insurance and qualification verification.
Deliver orthotic equipment on time to various locations.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.