Orthotic Technician

AdaptHealth, LLC•High Point, NC

3d•Onsite

About The Position

The Orthotic Technician is an uncertified role that provides on-site customer service and assists certified practitioners with orthotic fitting according to physician-prescribed treatments and recommendations. The technician supports Orthotic Fitters as needed and delivers equipment as instructed. The role focuses on helping clients receive high-quality care by building rapport, advocating for and reassuring clients, and educating them throughout interactions. The technician works under the supervision of certified practitioners, Orthotic Fitters, or a Manager, as applicable. They assist with patient evaluations, fitting and minor device modifications, instruction on prescribed device use, follow-up care, clinical documentation, and equipment delivery. The role also includes maintaining professional competency, following patient care protocols and applicable regulations, and taking on-call responsibilities outside business hours in accordance with company policy.

Requirements

High school diploma or equivalency.
One year of experience providing customer service in a home medical equipment, healthcare, medical office, sports rehabilitation, fitness, or retail environment.
Valid and unrestricted driver’s license from the state of residence.

Responsibilities

Support and collaborate with orthotic practitioners in evaluating and analyzing patients’ needs for orthotic services.
Under a certified practitioner’s supervision, examine and evaluate patient needs related to disease and functional loss in accordance with physician prescriptions.
Perform fittings and minor modifications under the direct supervision of an Orthotic Fitter or physician as needed.
Assist Orthotic Fitters in evaluating orthotic devices on patients and adjusting them to ensure fit, function, medical efficacy, and quality.
Instruct patients in the use of prescribed devices.
Identify and resolve issues to ensure patient satisfaction with provided devices.
Under an Orthotic Fitter’s or Manager’s supervision, provide treatment using rehabilitation equipment for which adequate instruction and competency have been demonstrated; care for braces, prostheses, bandages, and other assistive devices as required.
Assume on-call responsibilities during non-business hours in accordance with company policy.
Monitor patients over time and make necessary changes to devices to keep them in good condition within applicable guidelines.
Follow up with patients and physicians as needed.
Provide detailed clinical notes in patient records.
Comply with company policies, procedures, patient protocols, government regulations, and professional standards for patient care.
Participate in educational and professional programs and review professional literature to maintain knowledge and competency in current and developing techniques and standards.
Ensure services in the assigned territory comply with applicable federal, state, and local laws and regulations, including those of CMS, the Pennsylvania Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.
Enter patient demographic information into the database for insurance and qualification verification.
Deliver orthotic equipment on time to various locations.
Perform other duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid Parental Bonding Leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teladoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.
Competitive compensation and incentives.
Support, development, and advancement opportunities.