Orthopedic and Neuroscience Service Line Director

Corewell Health • Southfield, MI

8d

About The Position

This role supports the Orthopedic and Neuroscience service lines and establishes guidelines, structure, and procedures for strategic development and clinical service line efficiency in partnership with the clinical service line physician leader. It supports strategic planning, marketing, operations, financial management, quality initiatives, regulatory compliance, and system integration. The Director promotes a culture of continuous process improvement and ensures high-quality service to patients and physicians in accordance with Corewell Health East’s mission, objectives, and standards of care.

The role leads service line development and operations, including operational structure and staffing, standardized work processes, performance measurement, patient care flow, quality and risk compliance, and strategic planning. It works closely with physician and operational leaders, supports recruitment of physician, APP, and operational resources, and contributes to organizational committees and initiatives under the guidance of the CHE Service Line Governance Council.

Requirements

• Bachelor’s degree or equivalent in business, healthcare administration, or a related field.
• 12 years of relevant healthcare operations experience.

Nice To Haves

• Master’s degree in business, healthcare administration, or a related field.
• 5 years of relevant leadership experience.

Responsibilities

• Execute plans for operational structure and staffing, and lead service line development and operations, including standardization of work processes.
• Provide input into recommended structure, staffing configuration, and development of the strategic operating plan.
• Create scorecard metrics for assigned departments and divisions, and partner with strategic leaders on actionable productivity and feedback reports.
• Partner with medical leadership to develop and monitor physician performance standards, measures, and feedback.
• Collaborate with key constituency groups and promote integration with other members of the system.
• Lead patient care flow and perception initiatives to support a patient-centric organization.
• Ensure operating compliance with quality and risk requirements for physician practices in areas of responsibility.
• Organize, coordinate, and integrate physicians and operational leaders in service line operations.
• Develop and achieve business goals, establish and maintain quality and safety standards, develop and implement strategic plans, and oversee dashboards and clinical service lines in partnership with the medical director.
• Maintain knowledge of changes in the healthcare environment affecting physicians, their practices, and inpatient and outpatient care delivery.
• Lead identification, development, implementation, and monitoring of clinical service programs for areas of responsibility.
• Coordinate with physician leadership on recruitment of physician and APP resources and with operations on recruitment of operational resources.
• Participate on committees as requested and lead organizational efforts to achieve Corewell Health East’s mission and vision under the guidance of the CHE Service Line Governance Council.
• Identify, recommend, develop, and update strategic long- and short-range plans supporting Corewell Health East strategy.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Director