Orthodontic Patient Experience Coordinator

Sugarbug Dental & Orthodontics•Oxnard, CA

4d•$41,000 - $54,000•Onsite

About The Position

For over 16 years, Sugarbug Dental & Orthodontics has been the premier name in Ventura County for elite pediatric and orthodontic care. We don’t just straighten teeth; we design confidence and deliver unforgettable experiences. As we continue to innovate and expand, we are looking for a high-caliber Orthodontic Concierge & Treatment Liaison (internally known as our Treatment Coordinator) to serve as the face, voice, and trusted guide for our families. If you are a top-tier sales or premium hospitality professional who thrives on building deep relationships, mastering a consultative sales process, and orchestrating flawless client journeys, this is your next career milestone. In this role, you aren’t just managing a calendar—you are curating a premium patient experience from the initial handshake to the final, beautiful smile. You will act as a dedicated concierge, blending emotional intelligence with financial acumen to make life-changing care accessible and seamless.

Requirements

2+ years of success in high-end sales, luxury hospitality, premium customer experience, or healthcare/dental consulting (orthodontic experience is a major plus, but we value talent and drive above all).
Exceptional interpersonal skills and the ability to command a room with empathy.
Comfortably navigate advanced CRM systems, digital scheduling platforms, and modern financial tools.
Fluency in English and Spanish is highly valued.

Nice To Haves

A Bachelor’s degree (Business, Finance, Communications, or Healthcare) is preferred.
Orthodontic experience is a major plus.

Responsibilities

Curate the First Impression: Welcome families into our practice, establishing an immediate atmosphere of warmth, luxury, and trust.
Consultative Storytelling: Translate complex orthodontic treatment plans into clear, exciting, and digestible goals for patients and parents.
Financial Architecture: Empower families by designing financial solutions, navigating insurance advantages, and structuring seamless payment plans.
Journey Management: Serve as the single point of contact for families, seamlessly coordinating scheduling, digital onboarding, and ongoing support.
Cross-Functional Collaboration: Partner directly with our elite clinical team and doctors to ensure the transition from consultation to care is flawless.