Orthodontic Front Desk Representative

Smilebliss - Kissimmee, FL•Kissimmee, FL

About The Position

As a Scheduling Coordinator, you will serve as the Bliss Expert, supporting daily patient interactions and helping deliver the Smilebliss mission of affordability, a blissful experience, and time efficiency. You will manage leads, schedule consultations, and coordinate front office activities so patients can begin treatment confidently. The role is essential to creating a smooth, welcoming, patient-centered experience while maintaining an efficient and organized schedule.

Requirements

Strong communication and organizational skills.
Ability to multitask in a fast-paced environment.
Professional, positive, and patient-focused mindset.
Alignment with the Smilebliss mission and values.

Nice To Haves

Dental or orthodontic experience is preferred but not required.

Responsibilities

Ensure timely outreach, follow-up, and scheduling for new leads.
Schedule new-patient consultations and support strong show rates.
Confirm upcoming appointments and follow up on missed consultations.
Maintain an organized, productive schedule and accurate documentation.
Welcome patients and support a smooth, efficient check-in and check-out process.
Help provide patients with a positive, comfortable, and confident experience.
Schedule follow-up visits and communicate clear next steps in care.
Contribute to efficient patient flow and on-time scheduling.
Collect patient balances and payments at the time of service.
Post payments accurately, maintain proper records, and support daily reconciliation and financial accuracy.
Follow Smilebliss scheduling and operational protocols.
Maintain accurate patient records and appointments.
Support overall practice efficiency and team coordination.