Program Manager - Self-Directed Services
About The Position
The Orion ISO Program Manager oversees the financial aspects of self-directed services for people with disabilities, older adults, and participants in other waiver programs. The role supervises a team of service coordinators who connect participants, counties, and internal departments such as payroll and billing. The Program Manager also maintains a partial caseload of participants. The position is based in Golden Valley, Minnesota, with typical daytime business hours Monday through Friday. Work from home is eligible after three months of employment. The stated annual salary is $63,000 and includes full-time benefits.
Requirements
- Ability to multitask while maintaining a high standard of professional customer service.
- Creativity, critical thinking, and strong analytical skills.
- Proficiency in Microsoft Office, including Microsoft Excel and Word.
- Successful clearance of a Department of Human Services background check.
- Successful clearance of a Motor Vehicle Background Check and an acceptable driving record under Company Policy.
- Effective verbal and written communication skills, including the ability to explain complex concepts to different individuals.
- Ability to anticipate issues, solve problems with innovative ideas, and execute a strategic plan.
Nice To Haves
- A four-year degree in Human Services, Psychology, Social Work, Sociology, or Communications.
- Supervisory and organizational development experience.
- Demonstrated success supervising employees.
- Experience working in the social service field.
Responsibilities
- Directly supervise a team of 15 ISO Coordinators.
- Train, onboard, and evaluate employees.
- Facilitate staff meetings.
- Administer Department of Human Services policy through training and supervision.
- Act as a liaison between participants, counties, and the organization.
- Understand and implement self-directed program requirements.
- Monitor, manage, and audit budgets.
- Provide customer service to participants by telephone and email.
- Identify and resolve departmental barriers.
- Work across departments on strategic planning.
- Develop internal processes and procedures.
- Maintain a partial caseload of participants.
Benefits
- Full-time benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
