Originating LOA

Guild Mortgage•Irmo, SC

About The Position

The Originating Loan Officer Assistant works under direct supervision to help loan originators build complete mortgage loan files for submission. The role supports loan origination and processing, including application and disclosure activities, reviewing files for adherence to underwriting standards, and ensuring submissions to processing are complete. It also maintains quality relationships with borrowers and supports originators with lead management, marketing, and customer service. The position involves consulting with prospective borrowers, explaining mortgage products, gathering and reviewing financial documentation, analyzing credit and financial scenarios, preparing and submitting loan packages, and coordinating with processors, underwriters, realtors, lenders, and referral sources. The assistant tracks loan milestones and documentation, supports clients through the loan process, and helps ensure fees and cash to close align with customer commitments. Work is primarily performed during the business week, Monday through Friday, in an office environment with moderate noise and no substantial exposure to adverse environmental conditions. Work is primarily sedentary, with mobility in an office setting and use of standard office equipment and keyboards. The role requires attention to detail, organization, responsiveness, customer service, and the ability to manage competing priorities and workplace stressors. Guild Mortgage describes its environment as pleasant and offers competitive compensation and benefits. The target salary is $20.19 per hour, and the position is eligible for incentive compensation. Compensation may be influenced by factors including minimum wage requirements, education, experience, and geographic location.

Requirements

High school diploma or equivalent.
At least two years of experience in mortgage lending or a related field.
NMLS required.
Ability to manage multiple priorities; strong attention to detail and organization.
Strong sense of urgency and responsiveness.
Commitment to excellent customer service, with patience and professionalism when interacting with internal and external customers.
Strong verbal and written communication skills and basic math skills.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications.
Ability to work in a fast-paced, metrics-driven environment.
Commitment to company values: customer service, integrity, respect, collaboration, learning, and excellence.
Ability to operate standard office equipment and keyboards.
Ability to interpret sounds and visually interpret information such as words, numbers, and other data.
Ability to learn new tasks, remember processes, maintain focus, work independently, and make timely decisions within a workflow.
Ability to adapt effectively to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
Ability to adhere to established process protocols and apply them in a timely manner.

Responsibilities

Consult with clients to understand their financial goals and assess mortgage eligibility.
Explain mortgage products, terms, and options and provide recommendations suited to clients’ needs.
Assist clients with mortgage applications, collect required documentation, and support compliance with lending guidelines.
Develop and maintain relationships with referral sources, build lead sources, generate leads, and maintain client and referral lists.
Collaborate with underwriters, processors, realtors, lenders, and other partners to facilitate loan approval.
Collect borrower documentation, including paystubs, tax returns, W-2s, income award letters, employment gap explanations, bank statements, and other supporting materials.
Provide borrowers with a needs list, complete applications, obtain executed disclosures within regulatory timeframes, obtain accurate AUS findings, and prepare the Initial Fee Worksheet.
Analyze credit reports and financial scenarios to determine suitable loan products.
Price loans, communicate fees to the operations team, and lock rates.
Submit complete loan packages to processing and assist with resolving file issues and clearing loan conditions.
Review closing disclosures to ensure fees and cash to close align with customer commitments; issue lender credit or work with the processor and branch manager to request a subsidy when needed.
Partner with production support teams on sales and marketing; coordinate, create, track, obtain compliance approval for, and distribute marketing materials.
Keep clients and agents informed during the loan process and respond to their questions and concerns.
Stay current with industry regulations, lending trends, and mortgage guideline changes.
Perform other reasonable duties required by Guild Mortgage Company or the loan officer.
Assist the originator with setting appointments for prospective and new applicants.
Return new lead calls within 20 minutes and maintain a 35% conversion rate from lead to appointment.
Provide administrative support for client databases and lead-tracking systems, including lead tracker, MyCircle, and Zillow.
Send new clients an online pre-qualification link on behalf of the originator.
Help the originator obtain accurate and thorough 1003 applications and run credit on assigned loans.
Request status updates from pre-approved clients and referral sources through weekly TBD calls.
Keep current with company-approved programs and software systems, and implement new systems for the team and clients.
Manage monthly compliance-approved email marketing to realtors.
Monitor key transaction dates and respond accordingly.
Send loan forms, disclosures, agreements, and supporting documents to customers for completion and signature, and manage collection of completed documents.
Maintain the assigned originator’s database, track active loans, and enter data as needed.
Maintain customer contact, follow up on loan applications, and answer basic inquiries.
Order 4506T, SSA, credit supplements, AccountCheck, and Work Number reports as needed.
Provide status updates to referral sources on active loans in accordance with Guild’s Consumer Privacy and Safeguarding of Information policies.