Orientation Administrative Assistant

Northampton Community College•Bethlehem, PA

10d

About The Position

The Orientation Administrative Assistant provides comprehensive administrative and operational support for orientation programming at Northampton Community College. The role supports scheduling for online and in-person orientation sessions, attendance tracking and follow-up, student inquiries, and ongoing updates to orientation information. The position works with the Orientation and New Student Programming Coordinator under the Director of Student Engagement & Belonging and is an active member of the College’s Student Affairs Team.

Requirements

High school graduate.
Training or experience that would facilitate performance of the responsibilities.
Ability to use technology systems to support departmental work.
Accurate keyboarding skills.
Proficiency with College-standard word processing, spreadsheet, and database software.
Ability to prioritize and organize work.
Good oral and written communication skills.
Ability to understand and follow oral or written instructions.
High degree of confidentiality.
Adaptability.

Nice To Haves

Two to three years of related experience preferred.

Responsibilities

Support administrative processes associated with orientation programming.
Provide back-end scheduling support for rolling online orientation sessions and coordinate with Marketing and Communications to post dates on the orientation landing page.
Provide back-end scheduling support for in-person orientation programming using the 25Live reservation system.
Assist with scheduling session leads and assistants and with related communications.
Enter orientation attendance into HubSpot, manage the attendance form in part, and send attendance lists to ITS for batch removal of holds.
Help respond to student feedback and inquiries submitted through the attendance form survey and connect students with the appropriate departments.
Coordinate with One-Stop Services and Advising to manually lift holds when holds are missed or issues arise after batch removal.
Assist with ongoing slide and information updates.
Oversee the orientation inbox as the main point of contact, respond to student inquiries, and connect students with the appropriate departments.
Perform other duties as assigned.