Organizational Culture Support Specialist

Skyla Credit Union•Charlotte, NC

2d•Onsite

About The Position

Skyla Credit Union offers a supportive, inclusive culture with opportunities for growth, learning, and career advancement. Joining Skyla means having the support, tools, and guidance needed from day one in a welcoming culture where teammates and leaders care about your success and growth. It's a collaborative work environment focused on teamwork, development, and making an impact in the community, with flexibility and support to balance work and meet member needs. Skyla provides a strong benefits package and meaningful perks to support overall well-being.

Requirements

An associate's degree in a related field or commensurate work experience preferred.
Minimum of 1 year experience supporting training, HR, or administrative functions.
Proficiency in Microsoft Suite and Adobe required.
Strong organizational skills with the ability to manage multiple tasks, schedules, and deadlines.
Self-directed, independent with strong time management and interpersonal skills.
Excellent written communication and presentation skills.
Valid driver’s license required; ability and willingness to travel within the credit union’s footprint as needed.
Commitment to professionalism, confidentiality, and modeling the organization’s culture and values.

Nice To Haves

Prior experience in the financial services industry preferred.
AV equipment experience a plus.

Responsibilities

Supports Learning & Development and Career Development with planning, coordinating, and implementing training programs, workshops, and development initiatives for new and current employees.
Collaborates with department teams, credit union leadership, and external vendors to deliver effective learning solutions.
Provides administrative support to department leadership.
Coordinate scheduling and logistics for internal and external training programs, including catering, venues, AV setup, and materials preparation.
Manage logistics for new hires and trainees—schedules, materials, equipment, and accommodations.
Process registrations and serve as an information resource for employees and managers.
Maintain databases for attendance, transcripts, and knowledge retention.
Track and analyze training metrics including program effectiveness, completion rates, and participant feedback.
Prepare, update, and distribute training materials, including digital binders, e-learning content, and recorded resources.
Routinely review intranet postings to ensure accuracy and currency for all employees.
Review Learning and Development and Career Development content, documentation, webinars, and presentations, to identify errors, gaps, or clarity issues; provide constructive feedback to improve accuracy and learner experience.
Create user profiles in CUdo’s system for new hires and maintain all profiles to ensure changes in employment status and/or positions are updated promptly.
Manage the logo wear program and new hire promotional items; maintain inventory and monitor expenses.
Coordinate voucher distribution for new hires at 90 days and annually for all employees; process void requests as needed.
Oversee the LMS curriculum by assigning required and developmental courses, ensuring accurate formatting, and monitoring employee progress.
Partner with Risk and Compliance to support regulatory training requirements and recommend additional learning resources.
Maintain course assignments, employee profiles, requested course builds, and quarterly transcripts for leadership.
Assist in the implementation and maintenance of new learning technologies and platforms.
Provide back up support for the e-learning platform, including user management and troubleshooting.
Manage and maintain the intranet for both Learning and Development and Career Development; develop strategies to promote it as employees’ primary information resource.
Manage and maintain the All Department Help List, updating on-demand and processing monthly change requests from department leaders.
Coordinate approved job shadowing opportunities following Employee Development career path discussions; partner with department leaders to schedule, facilitate, and track cross-department experiences.
Assist in developing SOPs and documentation, adhering to established templates, branded formatting, and documentation standards.
Create and edit various forms, reports, and correspondence.
Ensure timely completion of project deliverables and tasks.
Maintain records of completed training programs, seminars, and webinars; transmit transcripts to the LMS promptly and provide on request.
Maintain accurate corporate card records with correct departmental allocations; prepare and submit monthly expense reports through the approved expense management system.
Provide administrative support to the Organizational Culture teams and leadership.
Organize and facilitate special projects, activities, and events that promote a culture of team building and inclusivity.
Develop and maintain effective working relationships with others.
Attend and participate in meetings and committees as required.
Support and actively demonstrate adherence to mission, vision, and core values, service standards, and strategic objectives of Skyla.
Comply with all Federal regulations, Credit Union policies and procedures, including Bank Secrecy and the USA Patriot Act.
Perform job duties in accordance with the Credit Union's values, mission and vision.
Performs other duties as assigned.