Organizational Change Manager - Utilities

Accenture•Cincinnati, OH

1d•$80,400 - $293,800•Hybrid

About The Position

We are Talent Reinventors, and we help clients co-create the workforce of the future. Our approach and our people put us at the front of the pack for talent, HR and organizational consulting. We help clients with new skilling, talent strategy, leadership development, employee experience, change management and beyond. You are an experienced change leader who understands that work has fundamentally changed. Digital, data, and Generative AI are no longer emerging capabilities – they are part of the everyday fabric of how work gets done, decisions are made, and value is created. You have led complex transformations in environments where people work alongside advanced digital tools, and you know how this shifts roles, skills, ways of working, and expectations of leadership. You bring a clear point of view on how to design and lead change when speed, scale, and continuous adaptation are the norm, and where human judgment, accountability, and trust remain essential. You use data, analytics, and AI-enabled insights to inform decisions and guide action, while applying experience and judgment to interpret what the data cannot. You are comfortable using Generative AI to accelerate analysis, design, and delivery, and you take responsibility for the quality, ethics, and impact of the outcomes. Clients and teammates look to you not just to “manage change,” but to help them operate and lead effectively in human + digital teams. You model how AI is used in the flow of work, coach others to build confidence and capability, and help teams deliver high-impact change in environments of continuous reinvention.

Requirements

Minimum 5 years of experience in transformational change management
Minimum 3 years experience in Consulting, Advisory, or Project-based environments
Minimum of 2 years’ experience working on technology-enabled or digital transformation initiatives (GenAI exposure preferred)
Minimum of 1 year of experience serving utilities clients (electric, gas, or water) or in a utilities finance, controllership, or regulatory function.
Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience.

Nice To Haves

Experience working on programs in the Customer Service / Customer Operations domain and / or Field Operations
Experience working with Customer Information Systems including but not limited to SAP and Oracle
Experience working with Enterprise Asset Management Systems including but not limited to SAP and Maximo
Knowledge of how to design, develop and roll out change management processes
Ability to work across the Talent practice and apply skills beyond change management, including workforce transformation, leadership development, talent strategy, and operating model development
Experience with: Change Analytics, Change Tracking, Design Thinking, Change Capability Development, Agile Change Management
Familiarity with digital change management tools like Cognition
Applied experience using Generative AI (GenAI) to deliver organizational change work

Responsibilities

Support clients through large-scale reinvention efforts, including reimagining work, workforce models, and human-centered experiences in environments shaped by data, automation, and Generative AI
Lead and design enterprise change programs, helping clients execute and sustain change in contexts where ways of working, roles, and skills are evolving rapidly alongside advances in technology and AI
Partner with clients to define and enable how GenAI is used across the organization, addressing readiness, skills shifts, workforce impacts, and responsible use while reinforcing clear human accountability and governance.
Use quantitative and qualitative data, analytics, and AI-enabled insights to assess readiness, track adoption and behavior change, and inform decisions and course correction.
Design agile, future-ready change strategies that enable new ways of working, including operating models where humans and digital tools work together seamlessly.
Apply human-centered design principles to co-create change solutions and personalized change journeys that can be scaled through digital and AI-enabled approaches
Use Generative AI thoughtfully to accelerate change delivery, such as developing, testing, and tailoring engagement content, learning assets, and manager enablement, while remaining accountable for quality, tone, and impact
Help clients build lasting, scalable change capabilities so they can continuously adapt as technologies, business models and ways of working evolve.
Contribute to Accenture business development through proposals, storytelling, and building trusted client relationships.
Ability to travel up to 80%; travel as needed based on client expectations.