Organizational Change Manager (Senior)

BH Zion•Baltimore, MD

2d•Hybrid

About The Position

The Organizational Change Manager will lead organizational change management activities for a large-scale healthcare IT modernization initiative for the Maryland Department of Health. This is a hybrid position in Baltimore, Maryland, requiring 40% onsite work in Baltimore City, including at least one week per month. Additional onsite attendance may be required during system rollouts. The role develops and executes change management strategies, communication and stakeholder engagement plans, and adoption roadmaps. It assesses organizational readiness and change impacts, identifies resistance and adoption risks, and partners with executives, project teams, and stakeholders to facilitate meetings, workshops, communications, and change initiatives. The manager also coaches executive sponsors and change champions, coordinates change activities with project delivery, training, and implementation teams, and produces project documentation, status reports, risk mitigation plans, and other change management artifacts. Adoption metrics, dashboards, and reporting are established to measure effectiveness and inform post-implementation improvements. The engagement is a 12-month contract with one optional 12-month renewal. The anticipated start date is December 1, 2026. Compensation is $60–$75 per hour for W-2, plus PTO, 13 paid holidays, and benefits, or $75–$90 per hour for 1099. The opportunity is contingent upon State selection, contract authorization, and successful completion of required onboarding procedures.

Requirements

Bachelor's degree in Business, Communications, Organizational Development, or a related field.
10+ years of project management experience.
8+ years managing complex IT development projects.
5+ years applying PMI's PMBOK methodologies and artifacts.
Leadership experience on at least 3 successful projects involving organizational change management and cross-functional stakeholders.
Proven experience leading large-scale change initiatives in government or regulated environments.
Strong experience in change strategy, stakeholder engagement, organizational readiness, communications, and resistance management.
Excellent communication, facilitation, analytical, and executive presentation skills.
Must be legally authorized to work in the United States.
Must successfully complete Maryland State Police and FBI background checks before assignment.
Must comply with applicable State security policies and requirements.

Nice To Haves

CCMP, Prosci, ADKAR, or Kotter change management credentials or training.
Experience with healthcare IT modernization, EHR implementations, or similar enterprise systems.
Experience developing sponsor roadmaps, resistance logs, readiness assessments, and adoption dashboards.
Experience measuring adoption, user proficiency, and change effectiveness through data and reporting.

Responsibilities

Lead organizational change management activities for a large-scale healthcare IT modernization initiative.
Develop and execute change management strategies, communication plans, stakeholder engagement plans, and adoption roadmaps.
Conduct organizational readiness and change impact assessments; identify and address resistance and adoption risks.
Partner with executives, project teams, and stakeholders to facilitate meetings, workshops, communications, and change initiatives.
Coach executive sponsors and change champions to support organizational readiness and adoption.
Coordinate change management activities with project delivery, training, and implementation teams.
Develop project documentation, status reports, risk mitigation plans, and change management artifacts.
Establish adoption metrics, dashboards, and reporting to measure effectiveness and support post-implementation improvements.