Organic Social & Community Manager

Pair Eyewear, Inc.•New York, NY

1d•$100,000 - $120,000

About The Position

At Pair Eyewear, we believe in placing our people at the center of everything we do. We are dedicated to fostering a joyful and dynamic workplace, providing our employees with an environment where they can thrive and make a meaningful impact. Pair is seeking an Organic Social & Community Manager to own and grow Pair's presence across Facebook, Instagram, TikTok and beyond. You'll be our in-house voice and community advocate focused on organic content strategy, creative collaboration, and being our brand ambassador. You'll own the full organic social function: from organic content calendar strategy and creative collaboration, and being our brand ambassador. You'll own the full organic social function: from organic content calendar strategy and channel-specific creative briefs, to community management, creator relationships, and real-time engagement. There will be a strong emphasis on community building: engaging with our loyal customers, engaged audience, amplifying authentic customer stories, and translating community signals into business insights.

Requirements

4+ years of hands-on organic social and community management experience, ideally within the DTC space.
Deep fluency across core social platforms (Facebook, Instagram and TikTok.) You understand the platforms' creative formats, algorithms, and community dynamics
Demonstrated track record of growing engaged audiences and building brand communities, not just impression metrics
Strong project management skills: you can run a content calendar and manage creator relationships without dropping balls
Comfortable working within or alongside a creative/marketing/CRM teams to brief, review, and ship content at pace

Nice To Haves

Experience at a brand with licensed partnerships or co-branded collaborations
Background managing community for a subscription or membership product
Experience building UGC pipelines or micro-influencer programs from the ground up
Comfort analyzing social performance data in tools like Sprout Social or native platform analytics

Responsibilities

Own strategy, planning, and publishing across all organic social channels (Instagram, TikTok, Facebook, and emerging platforms)
Build and manage a monthly content calendar aligned to product drops, licensed collection launches, seasonal moments, and brand tentpoles
Partner with the creative team to brief and develop channel-native content — from polished brand assets to lo-fi, UGC-style formats — ensuring every post earns its place in the feed
Stay ahead of platform trends and algorithm shifts, bringing forward-looking channel recommendations to the broader marketing team
Own the community inbox: respond to comments, DMs, and mentions across all platforms with speed, warmth, and brand voice consistency
Build systems and playbooks for community engagement — from customer care escalations to proactive community outreach
Identify, engage, and cultivate relationships with Pair+ family, loyal customers, and organic advocates
Surface community insights — recurring questions, trending topics, customer sentiment — and share them with product, creative, and marketing teams
Collaborate with marketing & creative teams to source and manage a pipeline of UGC creators and micro-influencers who authentically align with Pair's audience and aesthetic
Brief creators on seasonal campaigns, product launches, and licensed collections (Disney, Marvel and beyond)
Build a repurposing workflow with the Creative team that moves top organic and UGC content into paid social efficiently
Identify emerging creator talent and community trends before they peak
Partner with the creative & paid social team to share high-performing organic content and community signals that inform ad creative
Collaborate with the retention and email teams to ensure community-driven moments (drops, contests, member milestones) are amplified across channels
Coordinate with the marketing, product and creative teams on licensed collection rollouts, ensuring organic social content meets both Pair brand standards and partner style guides