Order Taker - Part-Time

Hyde Park Hospitality•Chicago, IL

4d•$0 - $27•Onsite

About The Position

Answers room service telephone and takes guest orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction. Accurately record orders, enter orders into POS, and settle checks. Enters order into computerized system and settles check upon delivery of the order.

Requirements

Basic knowledge of food and beverage preparations and service standards.
Knowledge of all menu items and accompaniments.
Ability to remember, recite and promote the variety of menu items.
Basic knowledge of the English language sufficient to understand inquiries from customers and communicate preparation methods, ability to comprehend written product labeling instructions to enable the safe application of products and processes within the hotel.
Ability to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check.
Must obtain any government required licenses or certificates. Examples include a Washington Health Card Permit; Oregon Liquor Service Permit; Alcohol Service Permit.

Nice To Haves

CPR certification and/or 1st Aid Training preferred.
High School graduate or equivalent preferred.
Previous customer service, telephone and cashiering experience preferred.

Responsibilities

Promptly answer Room Service calls. Document orders and wait times with efficiency and accuracy.
Processes payment for orders upon return of the Room Service Server. Complies with accounting guidelines regarding receipt of payments, check total verification, tip/gratuity disbursement, cash drawer and house bank management.
Immediately input order into point of sale system. Give food server hard copy of check to be delivered with order.
Direct bus persons to retrieve items.
Attend mandatory meetings.
Perform all assigned side-work such as folding napkins for an adequate supply.
Perform general cleaning tasks to adhere to health and safety standards.
Keep work area clean and organized.
Complete other duties as assigned by supervisor.
Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by HPH from time to time, is essential to the successful performance of this position.