Order Management Specialist

Central Moloney•Pine Bluff, AR

4d•Onsite

About The Position

Central Moloney is seeking a detail-oriented Order Specialist to support its Inside Sales team. The role manages customer orders from purchase order receipt through shipment, entering and maintaining accurate orders in the ERP system, tracking production and shipping dates with the plant, and keeping customers, the sales team, and sales representatives informed about order status and schedule changes. The position is based at the Pine Bluff, Arkansas transformer facility and reports to the Inside Sales Manager. The role is primarily office-based in a heated and air-conditioned office within a manufacturing facility. The employee may occasionally be exposed to the production-floor environment, including noise, moving equipment, and varying temperatures. The position is considered safety-sensitive. The facility is tobacco-free.

Requirements

High school diploma or equivalent.
Ability to read purchase orders and contract details, manage multiple deadlines, and enter data accurately.
Ability to read and retain detailed information from sales contracts.
Strong organizational and multitasking skills.
Excellent computer skills, including advanced knowledge of MS Excel.
Strong communication skills, including the ability to compose formal customer responses by letter and email.
Dedication to providing great customer service.

Nice To Haves

1–3 years of experience in order entry, inside sales, or customer service.
Experience in a manufacturing environment.
Experience with customer portals and order-tracking systems.
Customer service or customer relationship experience.

Responsibilities

Review incoming purchase orders against approved quotes or contracts, verifying specifications, quantities, pricing, delivery requirements, and ship-to details; resolve discrepancies before order release.
Enter orders and blanket releases into the ERP system, issue order acknowledgments, process approved changes, and maintain organized, up-to-date records.
Track open orders against customer commitments and confirm planned production and shipping dates with plant scheduling.
Identify delays or missing information early and follow up with the responsible teams to resolve issues.
Provide timely order updates to customers, regional sales managers, and sales representatives, communicating confirmed schedule changes and delivery impacts.
Maintain open-order reports and prepare updates for customer status calls.
Coordinate with shipping to verify dispatch and with accounting to resolve order-related invoice discrepancies.
Apply approved contract price updates to orders and releases as directed, and route price exceptions, term changes, and new delivery commitments for approval.
Perform other duties as assigned.