Order Management Specialist

GHSP • Mansfield, OH

1d

About The Position

Manage incoming customer demand data to ensure accuracy and visibility for scheduling external supplier component releases and internal production scheduling. The overarching goal is to build positive and productive customer relationships.

The role is based in Lexington, Ohio, and requires minimal to no travel.

Requirements

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Understanding and familiarity with computerized invoicing, scheduling, shipping, and accounts receivable.
• Knowledge of production and inventory control procedures.
• Ability to negotiate and identify potential solutions to customer concerns.
• Highly organized.
• Able to work independently, managing projects and processes with focus on time sensitivity and result accuracy.
• Competent ability to work within planning and analysis software systems.

Responsibilities

• Process and track customer sales order releases, following up as required to ensure timely delivery of finished goods to customers.
• Use customer-specific systems and tools to support and manage demand data, product pricing, and other customer communications.
• Respond to customer inquiries or complaints regarding SRI products or services.
• Maintain records and files for assigned customer accounts.
• Assist material planning and production scheduling in maintaining appropriate inventory levels so products are delivered on time and at standard cost.
• Negotiate and identify potential solutions to customer concerns as necessary.
• Provide sales forecast data to SRI sales and commercial teams as necessary.
• Assist the plant in forecasting to support budget and financial planning.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED