Order Management Specialist

Aston Carter • Brea, CA

2d • $32 - $32 • Onsite

About The Position

The Order Management Specialist provides administrative and order management support to a five-person Contracts team in a highly regulated manufacturing environment. The role owns day-to-day order administration, including processing purchase and customer orders, communicating with customers and suppliers, and maintaining accurate electronic job documentation. The specialist will begin with straightforward orders and take on more complex responsibilities as familiarity with the business, products, processes, and systems develops.

The position is fully onsite at a manufacturing facility in Brea, California, Monday through Friday, generally from 8:00 a.m. to 5:00 p.m., with some flexibility to start closer to 7:30 a.m. It is a six-month temporary assignment with potential for extension depending on business needs. The facility operates in an ITAR-regulated environment and supports specialized equipment used in nuclear power plants. Work is primarily seated in an office, using ERP or MRP systems and Microsoft Office tools, with occasional walking on the manufacturing floor to coordinate with operations.

Requirements

• 2–4+ years of experience in customer service, order administration, contracts administration, order management, or a similar role.
• Experience working with an ERP or MRP system for order entry and management.
• Proficiency with Microsoft Excel and strong skills across Microsoft Office applications.
• Demonstrated experience in order entry, order management, order processing, and administrative support.
• Strong written communication skills, particularly for clear and professional customer and supplier email interactions.
• Experience communicating directly with customers about orders, inquiries, and follow-up items.
• High attention to detail and strong data-entry accuracy when working with purchase orders and line-item details.
• Comfort working with purchase orders, line-item information, and customer order documentation in a structured environment.
• Ability to manage multiple priorities and deadlines in a fast-paced setting.
• Comfort asking questions and following up with customers, suppliers, and internal teams to resolve issues and clarify requirements.

Nice To Haves

• Ideally 2–5 years of order entry experience within a manufacturing environment.
• Industry experience in manufacturing, aerospace and defense, energy, nuclear, industrial equipment, engineering, or another highly regulated environment.
• Experience working in an ITAR-regulated or similarly controlled environment.
• Experience supporting contracts or project-based work within complex industrial operations.
• Familiarity with documentation practices and record-keeping standards in regulated industries.
• Ability to adapt to evolving order complexity and take on additional responsibilities as the role grows.
• Strong organizational skills and ability to maintain accurate electronic files and project documentation.

Responsibilities

• Enter and process customer purchase orders and sales orders in the ERP system accurately.
• Manage a monthly workload of approximately 60–70 customer orders.
• Begin with straightforward orders, typically consisting of 1–2 line items, and gradually handle more complex orders as proficiency increases.
• Review customer purchase orders for accuracy and completeness and enter the information correctly into the ERP system.
• Book and distribute customer orders according to established processes and timelines.
• Send order acknowledgements to customers and confirm order details as needed.
• Communicate with customers by email to address order-related questions, provide updates, and manage follow-up items.
• Follow up with suppliers to obtain outstanding information and ensure order requirements are met.
• Create and maintain electronic job folders in the company project database, keeping documentation complete and organized.
• Ensure order information is accurately transferred from the ERP system into the appropriate electronic project files.
• Attend the Contracts team's daily production meeting, take detailed notes, and distribute them to the team.
• Monitor the Contracts team's shared communications and assist with basic requests when team members are unavailable.
• Provide general administrative support to reduce the Contracts team's workload and improve team efficiency.
• Take on increasingly complex order administration responsibilities as familiarity with the company's products, processes, and systems develops.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
• Voluntary life and AD&D insurance for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off or leave, including PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed