Order Review Specialist

Marvin • Warroad, MN

6d

About The Position

An Order Review Specialist supports customers and manufacturing by ensuring order accuracy and responding efficiently to internal order inquiries. The role provides information and answers questions about order entry while maintaining high professional standards. The specialist reviews project orders before they reach manufacturing, checks product validity, researches order information related to warranty claims, executes order changes, and helps train dealers and Customer Service departments as needed. The position also involves courteous, timely communication with internal teams and applying problem-solving skills to resolve order issues.

Requirements

• Excellent interpersonal skills.
• Attention to detail.
• Experience with an order management system or the ability to learn new technology.
• Proven customer service experience.

Responsibilities

• Partner with an Architectural Project Manager to analyze and correct project orders in OMS (Order Management System) and ICIM (manufacturing software) before they reach manufacturing.
• Analyze dealer-entered comments for specialty products and parts that are not standard offerings in OMS.
• Research original order information to help customers receive what they need to fulfill warranty claims and prevent repeat field service orders.
• Work with a Customer Care Agent to find an alternative when required.
• Check the validity of products against products entered on orders.
• Communicate professionally, promptly, and courteously with internal customers, including Tech Support, Architectural, Special Calculations, and Sales Area teams.
• Apply problem-solving skills to resolve issues.
• Assist dealers and Customer Service departments with training opportunities as needed.
• Execute order changes.

Benefits

• Health insurance.
• Paid holidays.
• Paid parental leave.
• 401(k) retirement savings match.
• $300 annual wellbeing account.
• Better Living Day, a paid day off.
• Annual profit sharing.
• Coordinated volunteer opportunities through Giving at Marvin.
• Brighter Days Fund financial support in the event of personal hardship.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed