Order Review Specialist

Marvin • Warroad, MN

8d • $20 - $23

About The Position

An Order Review Specialist supports customers and manufacturing by ensuring order accuracy. The specialist responds efficiently to internal order inquiries, provides helpful information about order entry, and maintains high professional standards. The role partners with an Architectural Project Manager to analyze and correct project orders in the Order Management System (OMS) and ICIM manufacturing software before orders reach manufacturing. It also involves reviewing specialty-product comments, researching order information related to warranty claims, checking product validity, communicating with internal teams, resolving issues, supporting training, and executing order changes.

Requirements

• Excellent interpersonal skills.
• Attention to detail.
• Experience with an order management system or the ability to learn new technology.
• Proven customer service experience.

Responsibilities

• Partner with an Architectural Project Manager to analyze and correct project orders in OMS and ICIM before they reach manufacturing.
• Analyze dealer-entered comments for specialty products and parts that are not standard offerings in OMS.
• Research original order information to help customers fulfill warranty claims and prevent repeat field service orders.
• Work with a Customer Care Agent to find an alternative when required.
• Check the validity of products against products entered on orders.
• Communicate professionally, promptly, and courteously with internal customers, including Tech Support, Architectural, Special Calculations, and Sales Area.
• Apply problem-solving skills to resolve issues.
• Assist dealers and Customer Service departments with training opportunities as needed.
• Execute order changes.

Benefits

• Health insurance from day one.
• Paid holidays.
• Paid parental leave.
• 401(k) retirement savings match.
• $300 annual wellbeing account.
• A paid Better Living Day off.
• Annual profit sharing.
• Coordinated volunteer opportunities.
• Financial support through the Brighter Days Fund in the event of personal hardship.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed