ORDER PROCESSING CLERK - CHEFZONE

Y. Hata•Honolulu, HI

About The Position

The Order Processing Clerk processes Pick and Pull (P&P) orders accurately and on time. Orders may be received in different formats, either directly from customers or from Field Marketing Representatives. The role includes researching item availability, transferring or ordering items from Sand Island as needed to fulfill orders, and physically pulling orders when necessary. Additional work includes answering phone lines, processing La Tour Bread special orders, reviewing La Tour Bread inventory daily, and placing La Tour Bakery orders by 10:30 a.m. Monday through Saturday. The clerk also researches and responds promptly to RR requests from Sand Island and may provide cashiering support. The role requires daily, pleasant communication with ChefZone members by phone and in person, a working understanding of ChefZone items, and exceptional customer service. The employee also supports the company’s brands through PR activities and intellectual property management, maintains customer relationships, and performs other assigned duties guided by the company’s Mission/Vision Statements and Core Values.

Responsibilities

Process time-sensitive Pick and Pull orders accurately and efficiently.
Research and review item availability for Pick and Pull orders.
Transfer or order items from Sand Island as needed to fulfill Pick and Pull orders.
Physically pull orders when necessary.
Communicate pleasantly with ChefZone members by phone and in person.
Answer phone lines.
Process La Tour Bread special orders.
Review La Tour Bread inventory daily and place La Tour Bakery orders by 10:30 a.m. Monday through Saturday.
Research and respond promptly to RR requests from Sand Island.
Provide cashiering support as needed.
Maintain a working understanding of items carried by ChefZone.
Protect and develop the company’s brands through PR activities and intellectual property management.
Provide exceptional customer service and ensure employees provide the same level of service.
Establish and maintain customer relationships to accommodate product and service needs.
Perform other duties as assigned and use the company’s Mission/Vision Statements and Core Values as guiding principles.