Order Management Specialist

Industrial Rivet & Fastener Co. • Norwood, NJ

1d

About The Position

Industrial Rivet & Fastener Co. is looking for a high-performing Order Management Specialist to own and optimize the flow between customer demand and our supply chain execution. This is not a transactional role. You will be responsible for driving accuracy, speed, and reliability across the order lifecycle while acting as a trusted partner to both customers and internal teams. If you thrive in environments where precision, accountability, and problem-solving matter, this role is for you.

Requirements

• High Accountability: You take ownership and don’t let details slip—especially when things get busy
• Strong Analytical Ability: You’re comfortable working with data, identifying trends, and making informed decisions
• Advanced Excel proficiency (MANDATORY): Ability to work with large datasets, including PivotTables, XLOOKUPs, data cleansing, and analysis
• Systems Fluency: Experience with CRM/ERP systems and a habit of keeping data clean and actionable
• Operational Thinking: You understand how inventory, lead times, and fulfillment impact the business
• Clear Communicator: You can distill complex issues into straightforward updates and solutions
• Customer-Centric Mindset: You balance urgency with professionalism and build trust through reliability
• Bachelor’s degree in Business, Logistics, Supply Chain Management, or related field
• 2+ years of experience managing customer accounts, supply chain analytics, or in a manufacturing or distribution environment
• Demonstrated ability to manage multiple priorities in a fast-paced setting

Responsibilities

• End-to-end ownership of customer orders—from intake through fulfillment—ensuring accuracy, prioritization, and on-time delivery
• Proactive management of inventory allocation, identifying risks before they impact customers
• Clear, decisive communication with customers, vendors, and internal stakeholders
• Rapid resolution of order discrepancies, shortages, and claims with a focus on root cause—not just quick fixes
• Continuous improvement of workflows, reporting, and data visibility across the order management process
• Collaboration with Supply Chain, Operations, and Quality to improve service levels and execution consistency

Benefits

• Competitive salary based on experience
• Medical, Dental, and Vision coverage
• Health Reimbursement Arrangement (HRA)
• Life and Long-Term Disability insurance
• 401(k) with strong company match
• Paid Time Off that increases with tenure

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level