Order Management Specialist
Spin Master•Toronto, ON
•CA$58,000 - CA$60,000•Hybrid
About The Position
As a member of the customer-facing team, you will provide premier service to assigned accounts through proactive order management from receipt to delivery. You will partner with cross-functional stakeholders and teams to ensure best-in-class results and customer satisfaction.
Requirements
- Previous experience in a CPG or Retail environment.
- Expertise with a Tier 1 ERP system (specifically SAP) is required.
- Demonstrated ability to manage high-volume transactional data with accuracy.
Responsibilities
- Manage customer orders within 48 hours of receipt, ensuring accuracy and adherence to key customer dates (e.g., RAD, MABD).
- Communicate service issues to internal and external stakeholders in a timely and proactive manner.
- Utilize SAP and third-party systems to navigate and research order execution and data.
- Partner with Supply Chain to identify root causes of issues and implement solutions to mitigate non-compliance charges.
- Administer the quote process and maintain regular dialogue with Credit, Sales, and Logistics teams to prevent order-to-cash hurdles.
- Participate in Retail Engagement initiatives and score-carding to drive service level improvements.
- Identify and recommend ways to improve the efficiency of the order-to-cash process.
Benefits
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation, Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
