Order Management Specialist

Solventum•San Antonio, TX

7d•Hybrid

About The Position

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. As a(n) Order Management Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Working incoming new orders and backlogged orders to qualify our product for insurance billing. The person will work closely with our internal sales team, CSR team, external customers, and patients. Willingness to work rotating Holidays and Weekend coverage Adapt to rapidly changing patient needs for life-saving therapy; thrive on having multiple competing priorities Balance multiple competing priorities from demanding customers in an ever-changing environment Build support and maintain patient, physician, and third-party payer loyalty and to increase the number of orders through enhanced customer service, customer relationship management, and technology utilization Research and interpret whether a patient qualifies for services-based payer requirements and clinical factors. Communicate patients’ financial responsibility when necessary Follow and enforce all Company policies and procedures. Serves as a first level escalation resource for non-routine issues brought up by others in the organization. Assists in analyzing customer service reports and handles special requests related to payment deduction.

Requirements

High School Diploma/GED (completed and verified prior to start) from an accredited institution
Three years of combined experience in customer service and Healthcare in a private, public, government or military environment
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

Experience with Microsoft Office applications including Word, Excel, and Outlook email.
Ability to work independently as well as team environment.
Basic ability to prioritize and problem solve complex cases.

Responsibilities

Work incoming new orders and backlogged orders to qualify our product for insurance billing.
Work closely with our internal sales team, CSR team, external customers, and patients.
Adapt to rapidly changing patient needs for life-saving therapy; thrive on having multiple competing priorities.
Balance multiple competing priorities from demanding customers in an ever-changing environment.
Build support and maintain patient, physician, and third-party payer loyalty and to increase the number of orders through enhanced customer service, customer relationship management, and technology utilization.
Research and interpret whether a patient qualifies for services-based payer requirements and clinical factors.
Communicate patients’ financial responsibility when necessary.
Follow and enforce all Company policies and procedures.
Serve as a first level escalation resource for non-routine issues brought up by others in the organization.
Assist in analyzing customer service reports and handle special requests related to payment deduction.
Comply with corporate policies, procedures and security standards while performing assigned duties.