Order Management Specialist

GE Aerospace•Bohemia, LA

1d•Onsite

About The Position

The Order Management Specialist is the primary focal for end-to-end customer order execution. This role owns order entry and maintenance, drives past-due recovery, and ensures orders progress in compliance with export controls/ITC and internal policies. The specialist partners closely with Program Management, Contracts, Engineering, Planning, Shipping/Logistics, Finance, and Trade Compliance to deliver strong customer experience and performance to Safety, Quality, Delivery, and Cost (SQDC) goals.

Requirements

Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in order management, customer service, supply chain, operations, sales, or finance)
Strong attention to detail, data accuracy, and follow-through
Ability to balance priorities in a fast-paced environment
Customer-driven communication (clear, proactive, professional)
Ownership and urgency in resolving holds and past dues
Process discipline and ability to standardize work
Experience with ERP/MRP order entry and backlog management (e.g., SAP, Oracle, etc.)
Working knowledge of export controls/trade compliance concepts (or strong willingness to learn quickly)
Experience supporting international orders, licensing workflows, or regulated/controlled products
Advanced Excel skills (pivot tables, lookups) and comfort working with large datasets
Experience driving past due recovery and cross-functional action plans
Familiarity with KPI reporting (OTD, Past Due, Backlog Aging, Holds)
U.S. citizenship status
Ability to prove status as a U.S. Person (U.S. lawful permanent resident, U.S. Citizen, asylee or refugee status)

Responsibilities

Order entry and maintenance: Create, validate, and release customer orders in the ERP system (new orders, change orders, cancellations). Ensure accuracy of pricing, quantities, promise dates, ship-to/bill-to, contract terms, and required documentation. Monitor order holds (credit, configuration, quality, export, etc.) and coordinate resolution.
Past-due and AR execution: Proactively manage the past due list for Accounts Receivable, drive action plans, and communicate commits/status to internal teams and customers as appropriate. Coordinate with Programs, Planning, Manufacturing, Finance, Engineering, Contracts, Logistics, and Customers to address constraints on billing and collections. Lead Daily Management cadence to hold team accountable on past due KPIs and solve problems immediately.
Export/Trade/ITC compliance: Support compliant order processing by partnering with Trade Compliance on export classification, licensing needs, denied party screening, and shipping restrictions. Ensure orders and shipments align with ITC/export requirements and required documentation is complete.
Continuous improvement: Identify recurring drivers of data entry issues, past dues, rework, or holds; implement process improvements and standard work. Maintain clean data and contribute to KPIs (OTD, past due aging, backlog accuracy, etc.).

Benefits

Medical, dental, vision, and prescription drug coverage
Access to a Health Coach from GE Aerospace
Employee Assistance Program (provides 24/7 confidential assessment, counseling and referral services)
GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions
Access to Fidelity resources and planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability insurance
Life insurance
Paid time-off for vacation or illness