Order Management Specialist
Pilot John International•Greenville, NC
•Onsite
About The Position
Pilot John International is recruiting a detail-oriented Order Management Specialist to join our Sales Department. This role is critical to maintaining operational excellence and delivering a superior customer experience. The Specialist will oversee efficient order processing, manage manufacturer and vendor communications, and collaborate with internal departments to ensure seamless transaction lifecycles. The successful candidate will demonstrate strong organizational capabilities and a commitment to professional service in a dynamic business environment.
Requirements
- Possesses exceptional proficiency in interpersonal engagement and professional business writing to facilitate effective management of stakeholders.
- Demonstrates superior analytical skills coupled with a steadfast dedication to detail-oriented problem-solving and the maintenance of data integrity.
- Capable of successfully executing objectives both as an individual contributor and as a member of cross-functional teams within fast-paced business settings.
- Maintains the highest levels of professional confidentiality while strategically managing multiple competing priorities.
- Expertise in analyzing complex safety protocols, regulatory documentation, and standard operating procedures. Adept at transforming data into detailed professional reports and presenting compelling arguments to both external and internal stakeholders.
- Proficient in performing critical financial evaluations, such as interest, commissions, and margin analysis. Skilled in utilizing geometric and algebraic principles to address operational difficulties.
- Competent in identifying problems, conducting evidence-based research, and formulating logical solutions. Able to understand technical requirements and navigate multi-variable conditions to maintain business continuity.
- Comprehensive knowledge of standard office software, including Google Suite, Microsoft Office (Outlook, PowerPoint, Excel, Word), and various collaboration and communication platforms like Skype and MS Teams.
Nice To Haves
- Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Responsibilities
- Execute end-to-end order processing across multiple channels, including purchase orders, web, telephony, and estimate conversions.
- Manage customer communications regarding technical order specifications and facilitate the collection of required export documentation.
- Liaise with manufacturers and vendors to monitor production timelines and update the corporate database with real-time status tracking.
- Mitigate order discrepancies by providing proactive notification to customers regarding pricing adjustments or delivery schedule modifications.
- Serve as a primary point of contact for complex order inquiries, ensuring resolution and transparency.
- Audit vendor performance in collaboration with Operations to ensure compliance with PJi procurement standards.
- Partner with Finance to manage credit terms, account aging, and payment reconciliation to optimize cash flow and order flow.
- Coordinate global logistics in conjunction with the distribution team, managing both parcel and complex freight shipments.
- Analyze customer feedback and complaints to identify trends and report actionable insights to senior leadership.
- Administer shared sales communication channels and provide surge support for sales initiatives as required.
Benefits
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
