Order Management Specialist

Aston Carter•New Berlin, WI

4d•$21 - $23•Onsite

About The Position

We are seeking a reliable and customer-focused Customer Service Representative to join our team in New Berlin. This role will be responsible for handling inbound customer calls, addressing inquiries related to orders, products, and general support, and ensuring a positive customer experience from start to finish. The ideal candidate is detail-oriented, comfortable working in a fast-paced environment, and passionate about delivering excellent service.

Requirements

Previous experience in customer service, call center, or related role preferred
Strong communication and interpersonal skills
Ability to multitask and manage time effectively in a high-volume environment
Proficiency with Microsoft Office (Outlook, Excel, Word)
Strong attention to detail and problem-solving skills

Nice To Haves

ERP system experience (e.g., SAP, Oracle, NetSuite) is a plus

Responsibilities

Answer and manage inbound customer calls in a professional and timely manner
Assist customers with order inquiries, including order status, product information, and issue resolution
Accurately enter and update customer and order information in internal systems
Collaborate with internal departments (shipping, sales, operations) to resolve customer concerns
Follow up on open issues to ensure complete resolution and customer satisfaction
Maintain a high level of product and process knowledge
Document customer interactions and maintain organized records