Order Management Specialist

Aston Carter • Hanover, MD

2d • $25 - $32 • Onsite

About The Position

As an Order Management Specialist, you will be responsible for accurately inputting customer orders into ERP systems, ensuring all information is correct and up to date. You will respond to customer inquiries regarding their orders, resolve issues promptly, and maintain sales and work orders. Your role will involve coordinating inventory, managing parts shortages, and aligning cross-functional processes. You will track shipments, monitor KPIs for order accuracy, troubleshoot discrepancies, and participate in continuous process improvement initiatives.

Requirements

• Order entry and management.
• Customer relationship management.
• Supply chain and logistics knowledge.
• Proficiency in ERP systems, including NetSuite, SAP, and Oracle.
• Strong Microsoft Excel skills.

Nice To Haves

• Typically 2-4+ years of experience in order fulfillment, supply chain, logistics, or a related administrative role.
• Proficiency in Order Management Systems (OMS) and Customer Relationship Management (CRM) software.
• Exceptional attention to detail and organizational skills.
• Strong problem-solving capabilities.
• Excellent verbal and written communication skills.

Responsibilities

• Accurately input customer orders into ERP systems.
• Respond to customer inquiries and resolve order-related issues.
• Create and maintain sales and work orders.
• Coordinate inventory and manage parts shortages.
• Track shipments, PODs, and communicate updates to functional owners.
• Monitor KPIs for order accuracy.
• Troubleshoot order discrepancies, delayed shipments, or damaged goods.
• Participate in continuous process improvement initiatives.
• Perform other related duties as assigned.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed