Order Management Specialist
Unchained Labs•Pleasanton, CA
•Hybrid
About The Position
The Order Management Specialist will be a partner to our customers in making sure their orders receive timely attention and care with a North America and Europe focus. This role works closely with the Revenue team, Sales, Support and Operations teams to ensure orders are processed accurately and efficiently and that we have a seamless and efficient quote-to-cash process. As scaling and automation are a large focus, this person will work closely with their manager and cross-functional departments to help drive process & systems enhancements. This position can be fully remote, hybrid, or in-person.
Requirements
- 3+ years of experience in order management, sales operations, or customer service in a Life Science Tools or Capital Equipment company
- Experience with ERP system – NetSuite, Salesforce and MS Office preferred
- Strong interpersonal, organizational, communication, and customer services skills
- Familiarity with sales contract language and terminology
- Ability to solve practical problems and deal with changing variables in uncertain situations
- Ability to operate in a fast-paced environment with moderate supervision
Nice To Haves
- Bachelor's degree preferred
Responsibilities
- Ensure orders are processed in a timely, efficient, and accurate manner with a strong focus on month-end and quarter-end deadlines
- Interface with customers to address order related inquiries such as availability of product, pricing, and fulfilment timing
- Collaborate with sales, supply chain and customer support teams to resolve complex order issues such as tax, tariffs, order terms and status, parts availability, and purchase order terms
- Prepare quotes for internal and external customers for service, parts, and consumables
- Collaborate with accounting on entering orders that assist in proper invoicing
- Gather, review, and organize all documentation related to orders
- Provide support to sales organization in terms of data requests for customers and order information
- Ensure accuracy of transactions to maintain reliability in financial reporting
- Develop and document process improvement solutions to achieve company objectives
Benefits
- annual bonus program
- comprehensive health and retirement benefit programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
