Temporary B2B Order Management Specialist

Lindt & Sprüngli (Canada), Inc • Stratham, NH

4d • Hybrid

About The Position

The Temporary B2B Order Management Specialist plays a critical role in supporting day-to-day operations for the B2B business by ensuring accurate, timely, and high-quality order processing and customer service. This role serves as a key liaison between customers, the B2B sales team, fulfillment operations, and external vendors to deliver a seamless and positive end-to-end customer experience. This individual will manage customer inquiries, process and track orders, coordinate customization requests, and ensure all customer communications and transactional details are executed with a high degree of accuracy and professionalism. The role requires strong attention to detail, organization, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

• 1–3+ years of experience in a customer service, order processing, or administrative support role
• Applicants for this position must be currently authorized to work in the United States on a full-time basis.
• Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.

Nice To Haves

• Bachelor’s degree preferred, or equivalent relevant work experience
• Experience in a B2B, retail, hospitality, or consumer goods environment is a plus

Responsibilities

• Accurately enter and process customer orders in internal systems, ensuring all required details are complete and correct
• Review and validate order information, including pricing, quantities, customization requirements, and delivery timelines
• Prepare and send order acknowledgments and confirmations to customers in a timely manner
• Generate and distribute customer quotes (with appropriate sales approval), ensuring alignment with pricing structures and agreements
• Monitor order status from entry through fulfillment, proactively addressing issues or discrepancies
• Serve as a primary point of contact for B2B customers, providing exceptional service and timely responses to inquiries
• Communicate product information, availability, order status updates, and timelines clearly and professionally
• Handle customer requests, changes, and escalations with a solution-oriented mindset
• Build and maintain strong relationships with customers to support retention and satisfaction
• Partner closely with the B2B Sales team to support customer accounts and ensure alignment on quotes, orders, and priorities
• Collaborate with the Fulfillment and Logistics teams to ensure accurate shipment details and timely delivery
• Provide necessary customer and order information to internal stakeholders to support smooth execution
• Coordinate with Finance or Accounts Receivable to collect and verify payment information as needed
• Work with external vendors to coordinate customized product orders (e.g., packaging, branding, specialty requests)
• Ensure all customization details are accurately captured and communicated to both vendors and internal teams
• Track vendor timelines and follow up as needed to meet customer expectations and deadlines
• Provide customers with shipping confirmations, including FedEx tracking information and delivery updates
• Ensure customers receive accurate receipts and payment documentation in a timely manner
• Maintain organized and up-to-date records of customer transactions, communications, and order history
• Identify opportunities to improve order processing workflows, communication practices, and customer experience
• Leverage internal systems (ERP/CRM tools) to ensure accurate data entry, reporting, and tracking
• Support adoption of new tools or system enhancements as needed

Benefits

• A bonus and/or long-term incentive may be included as part of this compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree