Order Management Specialist

Equipment & Controls, Inc.•Wampum, PA

5d•Onsite

About The Position

Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time. Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM and nuclear industries. With offices in Pennsylvania, West Virginia and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence. This position is within the Remote Automation Solutions Business Unit/Department.

Requirements

Bachelor’s degree, preferred, or a minimum of 2 years of experience in project coordination or customer service
Ability to coordinate multiple projects simultaneously
Ability to work on a team including the gathering and disseminating of detailed information
Excellent oral and written communications
Desire for continual training and education
Strong work ethic
Skills to develop strong working relationships with internal and external customers
High computer application literacy including Microsoft Office, and the ability to learn our internal business system
Promote an inclusive and positive work environment that encourage collaboration and team building across all levels of the organization.
Work with others to resolve obstacles that may prevent the organization from achieving its mission.
Demonstrate the desire and knowledge to understand customer needs.
Provide personalized, professional and courteous service, accurate information, continuous communication and the ability to handle customer concerns in an appropriate manner.
Behave ethically, act fairly and take responsibility for accomplishing work goals.

Responsibilities

Process and monitor customer orders and invoices
Reconcile proposal documents against customer purchase orders (scope, price, terms, schedule)
Confirm, communicate and monitor project resource plan (people, hours, allocation, 3rd party), project product plan (BOM, delivery, shipping/receiving), and project financial plan (invoice, cost, margin)
Set up internal business systems (resources, invoice schedule, etc.)
Assemble final project review (resource, product, financial)
Implement customer satisfaction process and communicate with customers as necessary