Order Management Specialist

SolarEdge•Milpitas, CA

13d•$28 - $30•Onsite

About The Position

The Order Management Specialist will be responsible for processing orders in a timely and accurate fashion. Communicate order status and shipping details to our internal and external customers. Perform various order management functions including and not limited to, order maintenance, order fulfilment and ad hoc reporting. Location: Milpitas, CA Position: 3-6 month contract

Requirements

Candidate must have strong attention to detail. Crucial given the data entry aspect, notes customer provides in their PO, which must be translated to Packing Slips and Sales Order
Typing speed of 45 WPM
Excellent communication and problem-solving skills
Excellent Microsoft Excel knowledge
Strong organizational, time management, and interpersonal skills
The ability to communicate articulately and efficiently with other people within the company
Professional Verbal Communication & ability to work independently

Responsibilities

Review all incoming customer purchase orders for the required information for order entry.
Follow specific procedures ensuring accurate order entry and order fulfillment.
Update and maintain all Sales Orders according to specific instructions from the Sales Ops and Planning team
Create and enter new customers and part numbers
Effectively manage emails, internal and external communication to the customer, as well as internal communication with internal customers
Work with internal departments to solve any issues that arise with the customer order, then serve as a point of contact to present information to the customer from order management POV
Answer telephone calls and customer service email inquiries timely to include, but not limited to, inquiries about available products, estimated shipment dates, etc.
Provide various reports for internal and external customers.
Process customer OS&D claims and maintain tracker