Order Management Specialist

ECI•Lawrence, PA

5d•Onsite

About The Position

Equipment & Controls, Inc. (ECI) is an Emerson Impact Partner providing process control and industrial automation products and solutions to various industries including oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM, and nuclear. ECI is seeking individuals who share their passion for excellence to join their team. This role is responsible for processing and monitoring customer orders and invoices, reconciling proposal documents, confirming and monitoring project plans (resource, product, financial), setting up internal business systems, assembling final project reviews, and implementing customer satisfaction processes.

Requirements

Minimum of 2 years of experience in project coordination or customer service
Ability to coordinate multiple projects simultaneously
Ability to work on a team including the gathering and disseminating of detailed information
Excellent oral and written communications
Desire for continual training and education
Strong work ethic
Skills to develop strong working relationships with internal and external customers
High computer application literacy including Microsoft Office, and the ability to learn our internal business system

Nice To Haves

Bachelor's degree

Responsibilities

Process and monitor customer orders and invoices
Reconcile proposal documents against customer purchase orders (scope, price, terms, schedule)
Confirm, communicate and monitor project resource plan (people, hours, allocation, 3rd party), project product plan (BOM, delivery, shipping/receiving), and project financial plan (invoice, cost, margin)
Set up internal business systems (resources, invoice schedule, etc.)
Assemble final project review (resource, product, financial)
Implement customer satisfaction process and communicate with customers as necessary