Order Management Specialist

Impinj•Seattle, WA

1d•Hybrid

About The Position

Impinj is a leading RAIN RFID provider and Internet of Things pioneer. We’re inventing ways to connect every thing to the Internet — including retail apparel, retail general merchandise, healthcare items, automobile parts, airline baggage, food and much more. With more than 100 billion items connected to date, and multiple Fortune 500 enterprises around the world using our platform, we solve for a better understanding of our world. If it’s a thing, we’re working to connect it. Join Impinj and help us realize our vision of a boundless IoT— connecting trillions of everyday items to the Internet. T eam Overview: We are looking for a detail-oriented Order Management Specialist to join our collaborative, team-oriented Order Management group. We value partnership, open communication, and supporting one another to achieve shared goals. This is a highly collaborative role where success comes from working together not as individual contributors, but as a cohesive team. This role is critical in managing order workflows, supporting account management, and ensuring seamless communication between internal teams and customers. If you have a keen eye for detail, strong communication and organizational skills, and a passion for operational excellence, we’d love to hear from you!

Requirements

Skills and experience commensurate with 2+ years as an Order Management Specialist in a complex environment with increasing responsibilities
Excellent communication and customer service skills
Self-motivated with a knack for being meticulous and detail-oriented
Customer-focused mindset with a commitment to quality service
Ability to work effectively in a fast-paced environment with tight deadlines
Proficiency with Order Management Systems (OMS) and ERP platforms
Experience working with D365 and Salesforce.com is preferred but not required

Responsibilities

Accurately review and process incoming sales orders, including verifying customer details, product configurations, pricing, inventory availability and delivery terms.
Conduct peer reviews to ensure accurate order entry
Assist in managing inventory locations for efficient organization and retrieval
Process and consolidate orders to optimize shipping efficiency
Monitor order progress throughout the fulfillment cycle, identifying potential delays, and proactively communicating updates to customers and internal teams
Maintain and send weekly backlog reports to customers
Address and resolve customer inquiries via SFDC, providing effective support and ensuring issues are resolved in a timely manner
Work closely with sales, product management, operations, logistics, and accounting to ensure smooth order processing and timely delivery
Manage and route customer inquiries to the appropriate teams for efficient follow-up
Maintain accurate order information within the company's order management system
Assist in generating reports on order metrics such as backorders, fulfillment times, and sales trends
Ensure adherence to company policies and procedures related to order processing and fulfillment