Order Management Specialist

Regal Rexnord•Simi Valley, CA

11d•Hybrid

About The Position

The Order Management Specialist provides top-tier customer service to their assigned accounts through proactive management of orders from receipt through shipping and by partnering with cross-functional team members and stakeholders to ensure best-in-class results. Manage priority orders/customers as assigned by Commercial Leadership. Focus on recovery efforts with TOP Customers. Effectively communicate with Product Managers, internal departments (Scheduling, Purchasing, Engineering, Shipping, and Quality) and Site Leadership to keep everyone abreast of the status of the sales orders throughout the life cycle of the order. Engages directly with customers regarding critical orders, coordinating and communicating delivery plans on phone calls and in person as needed. Work closely with the Production Scheduling department to ensure the customer requested ship date is communicated to Scheduling and the plant committed ship dates of orders are communicated to Customer Care, Sales and our Customers in a timely manner. Ensure all sales order changes are coordinated with Production Scheduling, Engineering, Purchasing (raw materials & outside processing), and Manufacturing to verify the plant's ability to accept the changes. Continue developing product knowledge and system skills. Participate in build to forecast initiatives. Update reports for use by management and customer. Reports include Plant backlog, On-Time Shipment to Request and to Promise, Acknowledgment turnaround time, Escalations including drop in requests and AOG.

Requirements

Customer focused and detail-oriented
Experienced in Sales Force
Experience using customer portals
Experience in Business Central/Navision – Sales Orders, Planning and Inventory
Excellent communication skills – written and verbal
Proven time management and organizational skills
Experience with Microsoft Office (Intermediate Excel, Outlook, Word & PowerPoint)
Ability to solve problems
Ability to make sound decisions and recommendations
Work independently with limited supervision
Ability to demonstrate product knowledge in previous jobs.
Share knowledge by assisting with onboarding, mentoring and cross training
All candidates must be a US Person.

Responsibilities

Manage priority orders/customers as assigned by Commercial Leadership.
Focus on recovery efforts with TOP Customers.
Effectively communicate with Product Managers, internal departments (Scheduling, Purchasing, Engineering, Shipping, and Quality) and Site Leadership to keep everyone abreast of the status of the sales orders throughout the life cycle of the order.
Engages directly with customers regarding critical orders, coordinating and communicating delivery plans on phone calls and in person as needed.
Work closely with the Production Scheduling department to ensure the customer requested ship date is communicated to Scheduling and the plant committed ship dates of orders are communicated to Customer Care, Sales and our Customers in a timely manner.
Ensure all sales order changes are coordinated with Production Scheduling, Engineering, Purchasing (raw materials & outside processing), and Manufacturing to verify the plant's ability to accept the changes.
Continue developing product knowledge and system skills.
Participate in build to forecast initiatives.
Update reports for use by management and customer.
Reports include Plant backlog, On-Time Shipment to Request and to Promise, Acknowledgment turnaround time, Escalations including drop in requests and AOG.