Order Management Specialist

AHEAD
$20 - $30Onsite

About The Position

As a Order Management Specialist, you will play a critical role in helping us supply products to a global customer base. In this role, you will be responsible for performing accurate and timely delivery planning tasks to meet customer requirements.

Requirements

  • Entry level or some experience in order management, sales operations, logistics, supply chain, customer operations, or a similar operational role
  • Experience working in a fast-paced, high-volume environment with competing priorities
  • Strong attention to detail and ability to maintain accurate records across multiple systems
  • Proven ability to coordinate across teams and follow issues through to resolution
  • Strong written and verbal communication skills
  • Comfort working in ERP, CRM, or order-tracking systems
  • Ability to analyze order status, identify issues, and take action with limited oversight
  • Strong organizational skills and a consistent sense of urgency

Nice To Haves

  • Experience in the privately held technology industry a plus, but not required

Responsibilities

  • Own day-to-day post-booking order execution for assigned orders and accounts
  • Monitor order progress and identify issues that may impact shipment timing, completion, or client experience
  • Maintain accurate order updates across internal systems, including shipment details, estimated ship dates, tracking, serial information, and status changes
  • Coordinate with procurement, logistics, warehouse, account teams, and other internal partners to keep orders moving and resolve blockers quickly
  • Investigate order discrepancies, missing information, and past-due items and drive follow-up to resolution
  • Maintain tracking tools, documentation, and system records with a high degree of accuracy and timeliness
  • Communicate order updates, risks, and next steps clearly to internal stakeholders
  • Escalate exceptions appropriately and partner cross-functionally to drive material completion
  • Support a high-volume environment while balancing urgency, accuracy, and customer impact
  • Contribute to process improvement efforts that increase visibility, efficiency, and order quality

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave
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