Order Management Specialist

Aston Carter•New Melle, MO

8h•Onsite

About The Position

We are seeking a detail-oriented Order Management Specialist to collaborate with the sales team, ensuring accurate pricing and customer requirement clarification. This role involves managing all phases of the order fulfillment process, from order entry to confirmation, purchasing materials, creating picklists and jobs, and maintaining customer records.

Requirements

Order entry
Data entry
Production scheduling
Order processing
Basic computer and Excel skills
Attention to detail
Good communication skills
SAP knowledge
Basic math and reading skills
Microsoft Office knowledge (Excel, Outlook)

Nice To Haves

High school diploma or Bachelor's degree in a related field
ERP knowledge is a plus

Responsibilities

Collaborate with sales to confirm pricing and clarify customer requirements.
Perform all phases of order fulfillment, including order entry, confirmation, purchasing buy-to-order materials, creating picklists and jobs, and managing customer records.
Enter customer orders accurately and ensure timely processing from quote to invoice.
Follow up on customer orders to increase the percentage of on-time deliveries and communicate changes promptly.
Answer phone calls and emails, qualifying incoming inquiries for proper routing and assistance.
Assist customers with requests regarding order status, stock status, list pricing, tracking numbers, and more.
Maintain written and electronic records of relevant customer correspondence for review.
Develop friendly working relationships and positive rapport with customers.
Monitor the progress of orders to ensure adherence to schedules, communicating with relevant employees to meet delivery times.