Order Management Specialist

Corning

5d•Onsite

About The Position

In the Customer Operations organization, an Order Management Specialist role is integral in ensuring that the company provides the highest quality of support to its customers. The successful candidate will be customer-focused, a detail-oriented problem solver, process-oriented, and driven to achieve customer outcomes. They will demonstrate proficiency in navigating intricate environments and live our organizational ethos and values. Ideal candidates will possess a natural drive to leverage the many growth opportunities available within the organization. In addition to the aforementioned skills and qualifications, we are also looking for an order management specialist who is personable with excellent interpersonal skills. This means that the candidate should be able to build positive relationships with clients, and provide exceptional customer service. They should be patient and empathetic when dealing with customer inquiries or concerns. A personable order management specialist will be able to effectively communicate with customers, address their needs, and provide a positive experience throughout the order process. This personal touch is essential in creating long-term customer satisfaction and loyalty.

Requirements

Associate or bachelor’s degree or 3+ years of Customer Service experience.
Proven experience in a customer facing role with minimum 3 years.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proven critical and analytical thinking as well as excellent organizational skills.
Ability to handle difficult customers with diplomacy and professionalism.
Ability to work independently and as part of a team.

Nice To Haves

Proficiency in using customer management software and other computer systems, including Salesforce.
SAP knowledge desired.
Proven experience in a customer facing role in the manufacturing industry

Responsibilities

Receiving and processing customer orders, ensuring accuracy of item details, quantities, pricing, and delivery information.
Serving as a point of contact for customers regarding order inquiries, providing excellent customer service, answering questions, addressing concerns, and resolving issues related to orders in a timely manner.
Accurately inputting and updating customer and order information in the company's order management system.
Ensuring all order processes comply with company policies and regulations.
Troubleshooting and solving problems that may arise during the order process.
Maintaining a general understanding of the company's products or services.
Maintaining proper documentation of all orders, customer interactions, and related transactions.
Working effectively in a team setting, coordinating with other departments and team members to ensure customer satisfaction and smooth business operations.