Order Management Specialist

Aston Carter•Cypress, CA

22h•Remote

About The Position

The Order Management Specialist is responsible for receiving and processing customer orders, supporting order inquiries, and ensuring timely and accurate order fulfillment. This role is crucial in managing the order backlog, allocating products, and maintaining strong customer communication regarding order status and delivery expectations.

Requirements

Minimum of 4 years of experience in order management, order entry, or manufacturing customer service.
Proficiency in ERP systems, with Oracle being ideal.
Experience with Salesforce highly preferred, but other CRMs are acceptable if they have industry experience.
Experience in medical devices, biotech, or pharma is ideal, but candidates from other regulated industries with Salesforce/ERP knowledge are welcome.
Strong problem-solving skills and attention to detail.
Experience processing purchase orders, regardless of the number of line items.
Flexibility and adaptability to manage multiple projects and adjust to changing demands.

Responsibilities

Receive and process customer purchase orders through various channels, ensuring accuracy and completeness.
Enter orders into the system promptly and manage the backlog while supporting product allocation.
Confirm receipt and entry of orders with customers and maintain accurate ship-to and bill-to records.
Proactively follow up with customers on incomplete orders, backorders, and expected ship dates.
Determine scheduled ship dates based on customer requirements and manufacturing capacity.
Run reports to track performance metrics such as on-time shipments and quality tracking.
Investigate and resolve non-standard or complex orders by collaborating with Sales, Accounting, and customers.
Utilize CRM and reporting tools daily to manage order-related activities.
Support additional tasks and projects as assigned.