Order Management Representative

Starkey•Eden Prairie, MN

10d•Onsite

About The Position

This position prioritizes daily orders in various Salesforce queues to ensure on-time delivery to our customers. Work with team members and leadership for opportunities in how we track and manage our orders through the system that will drive customer satisfaction. Collaborate with other departments, including sales, customer service, and management teams. Responsible for upholding the values and culture of the department through positivity and teamwork. Act as a support system for internal and external customers. Serve our customers with passion, purpose and excellence while adhering to company policies and procedures. Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Requirements

Bachelor’s Degree or equivalent work experience
2 Years Minimum of Professional Customer Service or Manufacturing experience preferred
Oracle Order Management and CRM experience preferred
Strong computer foundation with ability to multi-task between numerous applications
Effective communication skills required.
Previous experience where attention to detail is necessary for job success
Professionalism in appearance, demeanor, and communication
Organizational skills
Positive "can do" attitude
Ability to work independently and get along well in a team environment
Natural attitude toward helping people and resolving issues
Ability to manage multiple projects and prioritize work
Adept at software and reporting systems
Ability to develop and document processes
Strong sense of urgency and ability to prioritize heavy workloads
Exemplify Starkey's core values

Responsibilities

Manage Daily Order Queues
Monitor and close pending and aging orders
Utilize Salesforce Dashboards to manage your closed cases
Follow order requirements for third party payers and other contracts for all markets
Work with distribution and manufacturing facilities when requested to support customer needs
Advise and inform management on customer fulfillment escalations
Meet or exceed all established scorecard requirements.
Successfully complete all Trainings/assessments with an 80% or better outcome
Perform other duties/responsibilities as assigned