Order management Rep

TTM Technologies•Logan, UT

1d•Onsite

About The Position

The primary responsibilities of this job profile include Providing order management services to clients. Helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc. Ensuring timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction. Monitoring and resolving order issues and processing errors. Providing training and subject matter expertise on the system and process.

Requirements

Must have good English verbal, written communication and problem solving skills.
Professional phone etiquette, attitude and demeanor.
Comfortable speaking with customers and field sales.
Proficiency in basic mathematics (add, subtract, multiply, divide).
Must be able to handle multiple tasks under sometimes stressful conditions.
Ability to apply common sense understanding to carry out detailed written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Proficiency in computer skills and Microsoft Office (Word, Excel, Outlook).
Ability to learn and adapt to new computer software.
Ability and willingness to learn new software programs.
Regular attendance is an essential job function of this position.
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

Nice To Haves

Typically expects a bachelor’s degree or equivalent related experience.

Responsibilities

Providing order management services to clients.
Helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc.
Ensuring timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction.
Monitoring and resolving order issues and processing errors.
Providing training and subject matter expertise on the system and process.
Learns to use professional concepts.
Applies company policies and procedures to resolve routine issues.
Works on problems of limited scope.
Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Builds working relationships internally.
Normally receives detailed instructions on all work.